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Tourist
Posts: 2
Accepted Solution

Unable to click the LogIn button

I'm trying to login to Quik because I recently signed up for Plus. 

 

Clicking the SignIn button, or the avitar, nor the down arrow in the upper right part of the screen does anything.

 

I'm on a Macbook. I've tried restarting the app, rebooting, and uninstalling/reinstalling the app.

 

Nothing will let me activate my signin button. 

 

Anyone else experiencing this?...or know's how I can log in to the app so I can get my Plus functionality?

 

Thanks


Accepted Solutions
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GoPro Community Manager
Posts: 7,034

Re: Unable to click the LogIn button

@davidt47355 - Normally uninstalling and reinstalling would be the next step, but since you've already tried that, I'd suggest contacting our Support team directly so they can work through some additional troubleshooting steps. The team can be reached at https://gopro.com/help/ContactUs.

 

Jeff

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GoPro Community Manager
Posts: 7,034

Re: Unable to click the LogIn button

@davidt47355 - Are you able to log into your account at GoPro.com?

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Tourist
Posts: 2

Re: Unable to click the LogIn button

Yes, I am able to log in via a browser.

I cannot log in on the Quik app, and do not have access to the Plus songs/templates.

Highlighted
GoPro Community Manager
Posts: 7,034

Re: Unable to click the LogIn button

@davidt47355 - Normally uninstalling and reinstalling would be the next step, but since you've already tried that, I'd suggest contacting our Support team directly so they can work through some additional troubleshooting steps. The team can be reached at https://gopro.com/help/ContactUs.

 

Jeff

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Tourist
Posts: 8

Re: Unable to click the LogIn button

I’m having exactly the issue described here. Did you find a solution? 

 

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GoPro
Posts: 6,097

Re: Unable to click the LogIn button

 

Hi @adders

 

Try to uninstall and reinstall the app. 

 

-Jay 

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Tourist
Posts: 8

Re: Unable to click the LogIn button

Hey @graytree76514

That was the very first thing I tried. The problem recurs as soon as I reinstall. The login button is completely unresponsive.
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GoPro
Posts: 6,097

Re: Unable to click the LogIn button

 

Hi @adders

 

Thanks for letting me know. 

May I know what device are you using so that we can raise this concern? 

 

Best Regards, 

-Jay