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%3CLINGO-SUB%20id%3D%22lingo-sub-373384%22%20slang%3D%22en-US%22%3EUnable%20to%20checkout%20-%20Canada%20postal%20code%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-373384%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20trying%20to%20subscribe%20to%20GoPro%20Plus%20but%20the%20checkout%20page%20won't%20validate%20my%20Canadian%20postal%20code.%20This%20is%20very%20frustrating%20given%20that%20the%20service%20is%20available%20for%20Canada%20since%20April!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-373384%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20PLUS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-373832%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20checkout%20-%20Canada%20postal%20code%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-373832%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F113003%22%20target%3D%22_blank%22%3E%40deivamagalhaes%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt%20appears%20that%20the%20email%20registered%20on%20the%20Hub%20is%20already%20subscribed%20to%20Plus.%3C%2FP%3E%0A%0A%3CP%3EIs%20there%20a%20chance%20you%20have%20signed%20up%20through%20the%20App%20Store%20or%20Google%20Play%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 2

Unable to checkout - Canada postal code

I'm trying to subscribe to GoPro Plus but the checkout page won't validate my Canadian postal code. This is very frustrating given that the service is available for Canada since April!

GoPro
Posts: 8,398

Re: Unable to checkout - Canada postal code

Hi @deivamagalhaes

 

It appears that the email registered on the Hub is already subscribed to Plus.

Is there a chance you have signed up through the App Store or Google Play?

 

Thanks!
Ej

Sightseer
Posts: 2

Re: Unable to checkout - Canada postal code

Yes, I was able to sign up using Google Play, after completely uninstalling the Android app and reinstalling it.

 

The site checkout is still broken though, blocking me from purchasing any accessories. You should definitely look into that if you want Canadian customers to be able to buy stuff from you.