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Tourist
Posts: 4

Unable to add gauges in Quik using Hero 8 Black video file

Hello,  I am unable to add gauges in the Quik app using Hero 8 Black video files.  The app says there is not gps data.  I double checked and GPS is turned on adn the video file does contain GPS, speed etc in the video file.  I verified using 3rd party app to extract the data.  I also tried Dashware but that also will not show the data in the gauges.

 

System is a Window 10 Pro 1903

GoPro Quik version 2.7.0.945

GoPro Hero 8 Black

 

 

Thanks for your help.

GoPro
Posts: 8,913

Re: Unable to add gauges in Quik using Hero 8 Black video file

Thank you for the feedback, @daveb2005. We will pass this along to the team. 

Tourist
Posts: 8

Re: Unable to add gauges in Quik using Hero 8 Black video file

I have the same issue, advised to factory reset the gopro - which I did and re-install the update manually.

 

Uninstall Quik from Desktop and re-install - still failed.

 

Tried via Mobile Phone Quik on same File and it works.

 

So I imagine the issue is with the Desktop version of Quik...

Tourist
Posts: 8

Re: Unable to add gauges in Quik using Hero 8 Black video file

PS - just tried on my Work Laptop - Desktop Quik, also failed like my home desktop, but works on Mobile Phone Quik... so it does look like its the Desktop Quik software that has the issue....

Tourist
Posts: 8

Re: Unable to add gauges in Quik using Hero 8 Black video file

I should advise the Mobile Phone app is the GoPro, not the Quik that I set the Gauges on which worked.

Tourist
Posts: 4

Re: Unable to add gauges in Quik using Hero 8 Black video file

I was able to use the mobile GoPro app to get the gauges,  just not ideal in working with big files and you don't have a lot of contorl of the gauges.

Tourist
Posts: 6

Re: Unable to add gauges in Quik using Hero 8 Black video file

[ Edited ]

I am having the same problem on a Mac. I have the latest version of Quik, and it clearly needs an update to be compatible with the Hero 8. I remember this happened previously on the Hero 6 or 7 - why can't the software be updated before the camera is released?

EDIT: I forgot to say that the gauges work perfectly from my Hero 7s, but not the 8 (yet...)

Tourist
Posts: 2

Re: Unable to add gauges in Quik using Hero 8 Black video file

Any progress on this? I have the same issue.