Trying to upload vids to App but saying storage full 😣

[huskyboy300]

I am very very new to GoPro, just bought my son a Hero 7 Black.
Trying to upload vids to the GoPro App on phone7.

It keeps saying the storage is full on my phone so won’t upload.
I have deleted a cpl of yours of videos off my phone so it’s not full. I have 34gb of storage available.
I have subscribed to GoPro Plus but this is not showing in my iCloud apps (not sure if it should)
I was under the impression that with Gopro Plus it should upload to cloud without an issue but still says my iPhone storage is full and sends me to storage settings

😧😧😧😧😧😧

I’m not really into all this tech so any basic help would be greatly appreciated!! 😁

[aragon1006 · Accepted solution]

Hello @huskyboy300

Depending on your device’s processing power, some higher resolution files may need to be converted to a lower resolution. To accommodate this process, be sure that your device has double the required space available for the content you want to transfer. 
Example: If your video is 2GB, make sure you have at least 4GB available. 

Please check the total size of the files you are trying to download.

Regarding the cloud service, here are ways on How to Add Media to GoPro Plus

Thanks!

Ej

[huskyboy300]

Cpl of hours 😗

[huskyboy300]

Oh forgot to say I’ve reset the go pro..

And I originally had 13 videos , 2 of which are in the Gopro app , the other 11 won’t upload to app....

But the 2 that it has uploads was a 17 minute video, but saved as a 8m34sec and and 8m12sec videos in the app

[aragon1006 · Accepted solution]

Hello @huskyboy300

Depending on your device’s processing power, some higher resolution files may need to be converted to a lower resolution. To accommodate this process, be sure that your device has double the required space available for the content you want to transfer. 
Example: If your video is 2GB, make sure you have at least 4GB available. 

Please check the total size of the files you are trying to download.

Regarding the cloud service, here are ways on How to Add Media to GoPro Plus

Thanks!

Ej