- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
01-22-2020 01:57 PM
Troubleshooting
[ New ]I just downloaded app onto my iMac, signed up and created an account which I verified via email. I've downloaded media to start creating my video but my folder with media and .jpg photos are not loaded. It says they are scanned, but I can not create video because it keeps saying I need to add media, but when I go in my folder is there. On my account where name is there is a ? in the corner. Very frustrated, don't know what the problem is.
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
01-23-2020 12:57 PM
Re: Troubleshooting
[ New ]@lolita66, sorry to hear about the trouble. You can attempt to reset the app by following these steps:
- Open Quik for desktop
- While on the login screen, select the "Help" tab above the Quik for desktop window
- Select "Restart with default settings"
- A modal will appear saying "Are you sure?". Click "Restart" once more.
- Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
- Go to the login screen and input your credentials. You should then be able to login successfully.
Hopefully, this helps. Let us know how it goes.
All Replies
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
01-23-2020 12:57 PM
Re: Troubleshooting
[ New ]@lolita66, sorry to hear about the trouble. You can attempt to reset the app by following these steps:
- Open Quik for desktop
- While on the login screen, select the "Help" tab above the Quik for desktop window
- Select "Restart with default settings"
- A modal will appear saying "Are you sure?". Click "Restart" once more.
- Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
- Go to the login screen and input your credentials. You should then be able to login successfully.
Hopefully, this helps. Let us know how it goes.