11-06-2017 07:59 AM
I've taken a time lapse but when I upload my recent files it isn't appearing on my computer.
However, I connected my iPhone and can see that the file is there.
Any suggestions how I might rectify this issue, please?
11-06-2017 10:27 AM
How are you trying to upload that media to Quik? Are you uploading through the camera directly or through the SD Card?
I would recommend trying to upload with an SD Adapter or USB Reader. I would also try the suggestions in this article: https://gopro.com/help/articles/Solutions_Troubleshooting/Quik-for-Desktop-Error-Media-Not-Found
Let us know how it goes!
11-07-2017 02:17 AM
I'm uploading from the camera directly using the USB connection.
Thanks for the article but unfortunately it didn't resolve my issue. The file isn't
even coming up as an error it's just not there at all.