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Tourist
Posts: 2

Thumbnails for pictures will only open to a black screen Windows 10 (Quik)

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(GoPro Quik problem)  I can see both video & photo thumbnails without issue.Videos open without a problem but picutres open to black screen.  Photos ARE being downloaded and open fine when I click into the file location and open through Windows Explorer.  Please help.  Thanks

GoPro
Posts: 25,019

Re: Thumbnails for pictures will only open to a black screen Windows 10 (Quik)

[ New ]

Hi @robertcrew

 

See if relaunching the application will help.

You can also try resetting it to its default settings.

While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
 

Thanks!

Ej

Tourist
Posts: 2

Re: Thumbnails for pictures will only open to a black screen Windows 10 (Quik)

[ New ]

Unfortunately that didn't help.  All thumbnails (for pictures and video) look fine, however when I click on a video it plays the video (in full screen) without any problems but when I click on a picture it goes to a full black screen.  

 

Odd thing is when I right click on the photo to "Show In Explorer", Windows 10 opens it in Windows Photos and the picture looks good.   

 

Any other suggestions??

Sightseer
Posts: 2

Re: Thumbnails for pictures will only open to a black screen Windows 10 (Quik)

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i need help on this too. but on a mac

GoPro
Posts: 25,019

Re: Thumbnails for pictures will only open to a black screen Windows 10 (Quik)

[ New ]

Hi @robertcrew  @bronsonc4

 

Please reach out to our Support Team to have this checked further.

Submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of the representatives.

 

Thanks!

Ej