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Tourist
Posts: 2

Throws to the login window

Suffered about 3 hours, tried all your ways several times, but the application does not work. It starts, there is an interface and buttons, but the video is not added, and when you click on the gear throws on the authorization window, when you click on the "create" button throws on the authorization window.

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GoPro
Posts: 12,933

Re: Throws to the login window

Hi @stoutapex00584

 

Please go over these steps.

If using a Mac:

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it.

Relaunch the app and go to the login screen and input your credentials. 

 

If using a Windows computer:

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.
Let us know how it goes.

 

Thanks!
Ej