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Tourist
Posts: 3

The camera wont be conected

I have dowloaded the GoProprogram on my computer. But when I conect the camera it appears in the computer but not in the GoProprogram so I can´t use the GoProprogram to make any movie or anything.

 

The GoProprogram has worked until I had to reinstall the program.

I can´t find the problem.

GoPro
Posts: 2,442

Re: The camera wont be conected

Hi @stene06352,

Thanks for reaching out. There are some troubleshooting suggestions here that will help resolve the issue:


Let us know how it goes.

Kind Regards,
Ann

Tourist
Posts: 3

Re: The camera wont be conected

The GoPro black 7 camera is rekognised by the computer ( so it has been alltime) and I can move the media to the computer.

But the GoPro-program dose´nt start in any way.

I have done all what has been proposed as action from your answer

Nothing helps.

 

// Sten

GoPro
Posts: 2,442

Re: The camera wont be conected

@stene06352, thanks for going through the suggested troubleshooting steps. You may try the additional troubleshooting here: https://gopro.com/help/articles/solutions_troubleshooting/Quik-for-desktop-Fails-to-Launch

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs. When you do, please let them know about the steps already taken.

Tourist
Posts: 3

Re: The camera wont be conected

I uninstalled all USB-ports.

it took some time because there are some trouble when you are used to have a mouse.

restarted and

it is working.

 

Regards

GoPro
Posts: 8,970

Re: The camera wont be conected

Thanks for sharing! @stene06352

Feel free to post back if something comes up.

 

Regards,

Ej