08-02-2019 10:06 AM
I have dowloaded the GoProprogram on my computer. But when I conect the camera it appears in the computer but not in the GoProprogram so I can´t use the GoProprogram to make any movie or anything.
The GoProprogram has worked until I had to reinstall the program.
I can´t find the problem.
08-02-2019 11:04 AM
Thanks for reaching out. There are some troubleshooting suggestions here that will help resolve the issue:
Let us know how it goes.
08-02-2019 12:32 PM
The GoPro black 7 camera is rekognised by the computer ( so it has been alltime) and I can move the media to the computer.
But the GoPro-program dose´nt start in any way.
I have done all what has been proposed as action from your answer
08-02-2019 12:55 PM
@stene06352, thanks for going through the suggested troubleshooting steps. You may try the additional troubleshooting here: https://gopro.com/help/articles/solutions_troubleshooting/Quik-for-desktop-Fails-to-Launch
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs. When you do, please let them know about the steps already taken.