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Sightseer
Posts: 1

The app redirects me to the login page when I try to do something in the app.

[ New ]

When I connect the GP Hero 8 camera to my computer and launch QUIK, I enter the password.
After successful authorization, I get to the main screen of the application. But then I click on any button and the application throws me back to the authorization page. Please fix it. It is very important for me to have access to the QUIK application

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Accepted Solutions
GoPro
Posts: 29,783

Re: The app redirects me to the login page when I try to do something in the app.

[ New ]

Hi @allleksandrofff

 

Kindly try the steps below:

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Also, please note that while some functions of cameras may work with Quik for desktop, we have not provided any updates to the program prior to HERO8 and therefore we are unable to determine what features will work, what won't, and what consistency you may get with HERO8 and newer models.

You may explore other programs that can be used for the same purpose.

Moreover, the GoPro App also supports importing, viewing, and editing GoPro media on a compatible mobile device. 

 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 29,783

Re: The app redirects me to the login page when I try to do something in the app.

[ New ]

Hi @allleksandrofff

 

Kindly try the steps below:

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Also, please note that while some functions of cameras may work with Quik for desktop, we have not provided any updates to the program prior to HERO8 and therefore we are unable to determine what features will work, what won't, and what consistency you may get with HERO8 and newer models.

You may explore other programs that can be used for the same purpose.

Moreover, the GoPro App also supports importing, viewing, and editing GoPro media on a compatible mobile device. 

 

Thanks!

Ej