The Quik repeats logout after I logs in. [ New ]

[denysd2]

Did anyone solve problem with logout? 😐

[scorpion900-900]

I have the same problem untill now what is the solution? any one can help us?

[mariustanya]

Hello @scorpion900-900, 

Let our Support team help. You can reach them here: https://gopro.com/help/ContactUs

Thanks, 
Marius

[supaf2]

Any solution? The thread is about 6 month. Look like smb dont give a... 

[aragon1006]

Hi @supaf2

We have recently released an update for Quik Key which is supposed to correct issues on the program. Please proceed with the update and see if it works on your end.

Windows: 

Quik for Desktop v.2.6.2.841
Release Date: 6/14/2018

Mac: 

Quik for Desktop v.2.6.2.770
Release Date: 6/14/2018

Thanks!

Ej

[danieln564]

whats going on with Quik???????? every time i logged in i try to do any action and it logs out!!!!

when this problem going to be solved??

[mariustanya]

Hello @danieln564, 

If you have already installed Quik version 2.6.2, try the following steps below and see if the login issue will be cleared out: 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.

Let us know how it goes. 

Thanks, 
Marius

[danieln564]

hi marius
i did the default restore and still i cant do any action without automaticlly kicked out of the app.
im using brand new dell laptop with windows 10. 8gb memory with ssd drive and high preformance video card. and still, cant do nothing