03-05-2019 08:23 AM
Video editing is one of the most resource intensive process for a computer. If your computer cannot smoothly edit with an editor like DaVinci Resolve you can try VideoProc or VSDC video editor. There are also many other free editors that you can try to see what works best for you.
Here is a list of editing software created by software companies (not camera companies). All of these are free.
VSDC on Windows- http://www.videosoftdev.com/free-video-editor/download.
DaVinci Resolve https://www.blackmagicdesign.com/products/davinciresolve
For uploading to your computer or the GoPro Plus cloud or updating your camera, Quik for desktop works fine. Although you don't need it for those things either. You can upload to your computer using Windows Explorer or Finder (Mac), to the cloud with the GoPro mobile app, directly from your camera, or on the GoPro.com website, and you can update with the mobile app or manually (which is more reliable).
For GPS gauges, you can use the GoPro mobile app, Dashware, RaceRender, or through home grown metadata extractors like the one found in this group https://community.gopro.com/t5/GoPro-Metadata-Visualization/Extracting-the-metadata-in-a-useful-form...
While GoPro is no doubt either working to improve the desktop Quik app (last updated about 5 months ago) or come out with a new desktop solution altogether, they are definitely coming out with a new mobile app soon.
Although GoPro is a global brand, they are a relatively small company with less than 1,000 total employees. Most of their resources have been focused on cameras and the mobile app. Once the new mobile app comes out, hopefully they can put more people in the desktop program. But honestly, it doesn't make much sense for them to put many resources into a desktop editor when there are already so many high quality free options out there.
03-16-2019 06:42 PM
03-19-2019 04:01 PM
Sorry for any troubles caused.
They are available by phone or chat. https://gopro.com/help/ContactUs
3 weeks ago
I had same problem, but solved it. Like you I have i7 Intel chip computer.
It has to do with video card setting. Likely you have more than one card. One integrated card and another like NVIDIA. On mine, the setting was set to use either one. I set it to integrated exclusively and it resolved problem. It runs very smoothly except for 4k hevc videos which are a bit sluggish.
My VLC media player (which was playing fine) was (at install, automatically) set to use integrated one exclusively, so I mimicked it. One would assume that NVIDIA would be a better choice, but it was totally opposite.
I hope this helps.