Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
GoPro
Posts: 6,097

Re: Super slow GoPro Quick for Windows 10

 

Hi @erick43,

 

I just want to know the resolution of the video you're editing?

 

Try to reduce the resolution to 1080 or 2.7k if that will work.

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 4

Re: Super slow GoPro Quick for Windows 10

Its any resolution. I don't shoot over 2.7. And anyhow the resolution shouldn't matter if the go pro is marketed as 4k...
Highlighted
GoPro
Posts: 6,097

Re: Super slow GoPro Quick for Windows 10

 

Hi @marcinc87,

 

Yes it is.

But the software right now can't handle it. https://gopro.com/help/articles/block/hevc

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 4

Re: Super slow GoPro Quick for Windows 10

Ok... but like i said i don't shoot 4k.
Highlighted
Tourist
Posts: 6

Re: Super slow GoPro Quick for Windows 10

I only shoot in 1080, even the drop down menus dont populate unless you hold the cursor over them for 10-15 seconds. Something is definately wrong with the software. I did try to install it on my laptop too but that seemed the same if not worse.
Highlighted
Sightseer
Posts: 3

Re: Super slow GoPro Quick for Windows 10

I had it set to 1080. But like you guys said its rated to 4k so it should work as advertised.

Highlighted
Tourist
Posts: 1

Re: Super slow GoPro Quick for Windows 10

Just made a Account to celebrate the one year of issues without fixes.

 

Is there any progress made yet?

Highlighted
Tourist
Posts: 6

Re: Super slow GoPro Quick for Windows 10

Ive had my Hero 7 Black for just over a month and have yet to use it due to software issues. If nothing has been resolved by this time next month I'll have a very slightly used Hero 7 Black for sale..