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Tourist
Posts: 6

Re: Super slow GoPro Quick for Windows 10

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I only shoot in 1080, even the drop down menus dont populate unless you hold the cursor over them for 10-15 seconds. Something is definately wrong with the software. I did try to install it on my laptop too but that seemed the same if not worse.
Sightseer
Posts: 3

Re: Super slow GoPro Quick for Windows 10

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I had it set to 1080. But like you guys said its rated to 4k so it should work as advertised.

Tourist
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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Just made a Account to celebrate the one year of issues without fixes.

 

Is there any progress made yet?

Tourist
Posts: 6

Re: Super slow GoPro Quick for Windows 10

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Ive had my Hero 7 Black for just over a month and have yet to use it due to software issues. If nothing has been resolved by this time next month I'll have a very slightly used Hero 7 Black for sale..
Tourist
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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Just bought a Hero 7 Black and facing same issue.  Very disappointed..........................................................

Explorer
Posts: 13,046

Re: Super slow GoPro Quick for Windows 10

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For Quik style editing, the mobile app works much better and offers more features. For desktop editing, you will get much better results editing with a proper non-linear editor like DaVinci Resolve (which is a professional editor and is free).

Video editing is one of the most resource intensive process for a computer. If your computer cannot smoothly edit with an editor like DaVinci Resolve you can try VideoProc or VSDC video editor. There are also many other free editors that you can try to see what works best for you.

Here is a list of editing software created by software companies (not camera companies). All of these are free.

VSDC on Windows- http://www.videosoftdev.com/free-video-editor/download.
DaVinci Resolve https://www.blackmagicdesign.com/products/davinciresolve

VideoProc https://www.videoproc.com/
HitFilmExpress https://hitfilm.com/express
ShotCut https://shotcut.org/download/
Lightworks http://www.lwks.com/
Avidemux http://avidemux.sourceforge.net/
Blender https://www.blender.org/download/
EZvid http://www.ezvid.com/download
VirtualDub http://www.virtualdub.org/
Fusion https://www.blackmagicdesign.com/products/fusion/motiongraphics
Lives http://lives-video.com/index.php?do=home

For uploading to your computer or the GoPro Plus cloud or updating your camera, Quik for desktop works fine. Although you don't need it for those things either. You can upload to your computer using Windows Explorer or Finder (Mac), to the cloud with the GoPro mobile app, directly from your camera, or on the GoPro.com website, and you can update with the mobile app or manually (which is more reliable).

For GPS gauges, you can use the GoPro mobile app, Dashware, RaceRender, or through home grown metadata extractors like the one found in this group https://community.gopro.com/t5/GoPro-Metadata-Visualization/Extracting-the-metadata-in-a-useful-form...

While GoPro is no doubt either working to improve the desktop Quik app (last updated about 5 months ago) or come out with a new desktop solution altogether, they are definitely coming out with a new mobile app soon.

Although GoPro is a global brand, they are a relatively small company with less than 1,000 total employees. Most of their resources have been focused on cameras and the mobile app. Once the new mobile app comes out, hopefully they can put more people in the desktop program. But honestly, it doesn't make much sense for them to put many resources into a desktop editor when there are already so many high quality free options out there.
Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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Brand new Microsoft Surface Pro 6 with more than capable hardware to run this program. Video playback is terrible. Slow is being nice. Also the program freezes up. Also brand new Hero 7 will NOT SHUT OFF. It turns right back on. Everything is up to date software wise. Please fix this is unacceptable for a $400 camera that I saved up for.
GoPro
Posts: 27,179

Re: Super slow GoPro Quick for Windows 10

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Hi @mspro19

 

Sorry for any troubles caused.

If you were able to go through the steps on How to Correct Choppy or Broken Up Playback and Camera Freezes Up and it's still the same, please reach out to our Support Team to check on this further.

They are available by phone or chat. https://gopro.com/help/ContactUs
 

 

Thanks!

Ej

 

Tourist
Posts: 13

Re: Super slow GoPro Quick for Windows 10

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I had same problem, but solved it. Like you I have i7 Intel chip computer.

 

It has to do with video card setting. Likely you have more than one card. One integrated card and another like NVIDIA. On mine, the setting was set to use either one. I set it to integrated exclusively and it resolved problem. It runs very smoothly except for 4k hevc videos which are a bit sluggish. 

 

My VLC media player (which was playing fine) was (at install, automatically) set to use integrated one exclusively, so I mimicked it.  One would assume that NVIDIA would be a better choice, but it was totally opposite.

 

I hope this helps.

 

Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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I had an exactly same problem as well. 

i7 with NVIDIA.

 

Taking so much time to loading the file and showed not responding. 

Frustrated with this...

Tourist
Posts: 4

Betreff: Super slow GoPro Quick for Windows 10

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My system is running now ! 2 x new instalation
😅😉
Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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Good bye Go Pro Quik.....hello, any one of those editiing packages.....thank you!!

Tourist
Posts: 4

Re: Super slow GoPro Quick for Windows 10

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Great list ! But ANY of the non-linear editing tools will have hard time working with HEVC 4k60 !!!!! Keep that in mind. Becasue all of the frames have to be available at any given momemnt it has to decode video on the fly. Which is quite a CPU intensive thing ( becasue of HEVC ). So unless you have 10-16 cores CPU  you woul have to sit and wait for your Editor to generate preview, do trimming etc....

 

Ans just to be fair - DaVinci is created by Blackmagic Design whicj is camera company

Tourist
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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The same problem here.

 

I have a I5-8300H with a GTX 1050 4G and 8GB ram.

 

I think the problem is with the HEVC codec. I can reproduce/edit any type of file with x265 (4k+30fps, 1080p+60fps...) but I cannot do it with HEVC files (4k+60fps, 1080p+240fps).

 

In addition, I have realized that the GPU is not working when I try to reproduce/edit HEVC videos in quick.

 

I am new in video editing, so I don't know if it's my PC or it's the Quick software.

 

Regards

 

Edit: I forgot to say that I can reproduce HEVC videos in windows player and VLC.

Sightseer
Posts: 3

Re: Super slow GoPro Quick for Windows 10

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I just installed Quik on my PC. I have 32GB ram, 2TB SSD M.2., Quad core i7. I even use Oculus Rift on this machine. So not slow at all.

 

Everything in the Windows version is dead slow. I think it is the HEVC codec that one need to install from the Windows store, as loading of media and scrubbing is dead slow and unusable. Compared to a MacBook from 2012 where the same videos and app are snappy and usable, this feels like video on Windows 3.11.

 

What to do? Are there other codec alternatives that can be installed? I guess the codec from the Windows store is ok for playback, but not for scrubbing and media thumbnail generation. 

 

Please fix.

 

Best regards,

 

Oystein

 

 

 

Sightseer
Posts: 3

Re: Super slow GoPro Quick for Windows 10

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Any update coming to Quik for Windows? Still suuuuuper slow or just not responding. 

 

Mac and Iphone versions are great.

 

 

Sightseer
Posts: 3

Re: Super slow GoPro Quick for Windows 10

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After chatting with GoPro support - still no solution. 

After searching the internet it seems that installing the HEVC driver from Microsoft does help in Windows, and makes other apps use HEVC videos fine, but Quik still does not work. The issues seems to be that Quik does not use HW accelleration when the PC has a dedicated GPU. Really? This is 2019! 

 

I really think GoPro can do better than this. It should be expected that the software could handle any video file coming from the camera of the same company. Wow!

Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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Very good camera. Quik software is garbage. What is the use of it if can't edit anything. This issue has been here for over a year, still no fix :(

GoPro Team, Do Something Already!!!

Tourist
Posts: 6

Re: Super slow GoPro Quick for Windows 10

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I purchased my GoPro Black 7 months ago and have been waiting for a software fix. It's not coming so if anybody is interested I'll sell it for $150 off retail, only been used once. I should have checked the forums before purchasing, my fault for not doing my research.
GoPro
Posts: 27,179

Re: Super slow GoPro Quick for Windows 10

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Hello!

 

Please reach out to our Support Team for assistance.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej
 

Tourist
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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Same problem here. i can;t even trim the videos to make them smaller.

GoPro
Posts: 27,179

Re: Super slow GoPro Quick for Windows 10

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Hi @mikez2

 

What error message are you getting?

See Clip and Share in Quik for desktop for reference.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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I am having the same problem as everyone else on this thread. Quik hangs and freezes. When are you guys going to fix this? Hasn't worked for over a year.

GoPro
Posts: 27,179

Re: Super slow GoPro Quick for Windows 10

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Hi @king-raven

 

Were you able to check the Minimum System Requirements for Quik for Desktop

You can also try the steps on Quik for desktop Crashes while Opening Create Mode

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs    

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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Yes, my computer far exceeds the minimum requirements as does everyone who has checked their stats for you on this thread. My pc specs blow my Mac out of the water but the app will only work on Mac. You guys should stop making excuses and blaming customer rigs and actually fix it
Tourist
Posts: 6

Re: Super slow GoPro Quick for Windows 10

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Unfortunately the fix never comes, finally sold my 7 black. The upside is I lost less than $100 on it, of course I did lose a summer of not having an action camera that worked.
Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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Im having same issue. I just purchased a GoPro 7 Black and my PC was just built 2 weeks ago. Latest and Greatest Hardwar and Software, AMD 3900X, 2TB SSD, ASUS 2070 GPU,etc... I still cant get Quick to not Freeze everytime I put a cursor in it. It wont even scroll down correctly. It freezes doing that. This is SAD!!!!!!!!!!!!!!!!!! Fix this already! I almost want to choose a different camera after dealing with this.

GoPro
Posts: 27,179

Re: Super slow GoPro Quick for Windows 10

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Hi @bogcastb72567

 

See if the troubleshooting steps here will help resolve the issue. If not, our Support team will be able to walk you through further troubleshooting. You may reach them by phone or chat through https://gopro.com/help/ContactUs 

 

Thanks!

Ej

Tourist
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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I don't think GoPro intends to actively support the Quik app for Widnows 10 users.  I have a 9900k, 32GB of DDR4  3200mhz ram and a GTX 1080ti. Storage is samsung 970evo nvme SSDs. The app is unusable to edit footage.  CPU usage shoots up to about 70 or 80% where the app stalls, audio continues and I'm left watching a slideshow for what should be smooth video.  On a side note I can manually open the files that I have imported to import drive and they are buttery smooth.   I've tried all encode formats on the camera and even tried manually installing the hedc codec.  Adobe premiere, as well as native editors work just fine on this rig but I want the overlay functionality that gopro promised on the 7 black.  

Explorer
Posts: 13,046

Re: Super slow GoPro Quick for Windows 10

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That's strange. The Quik Desktop app isn't the greatest for editing to be sure, but I just tested it on my laptop (i7 9700K 16GB RAM RTX 2060 1T Samsung SSD) and it worked just fine.

For GPS overlay there are a few options you can try if the Quik Desktop isn't working for you.

1) You can use the mobile GoPro app to add the GPS overlay
2) You can use RaceRender
3) You can use Daskware
4) You can use the Garmin Virb Editor

For the desktop software programs above, you might need to export the xml file first. A GoPro member created a free online tool that will allow you to pull the data that you need. https://tailorandwayne.com/gopro-telemetry-extractor/
Explorer
Posts: 13,046

Re: Super slow GoPro Quick for Windows 10

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You can also get more info and community member support by following this group https://community.gopro.com/t5/GoPro-Metadata-Visualization/gp-p/Hero5MetadataVisualisation
Tourist
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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4) You can use the Garmin Virb Editor
GoPro 6 and GoPro 7 not work
Explorer
Posts: 13,046

Re: Super slow GoPro Quick for Windows 10

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You tried it after extracting metadata with the online tool?
Tourist
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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Dear GoPro, telling us to look at the system requirements and then sending us to a largely useless help page isn't very good customer support. I do 360 video editing of my Fusion videos with my graphics card, which far exceeds your requirements, and have no problems. Using Quik, well is just excruciating. Looking at my GPU performance I'm not even sure Quik is using the GPU. Now, if I was on a Mac, which you actually make the effort to support, I'm sure I'd be doing a lot better. The only reason I use GoPro's piss-poor software is to get the gauges. If I use the phone, I get issues with green bars being introduced in the clipping process. Sigh. I get so tired of this and your contemptuous "support."

Tourist
Posts: 7

Re: Super slow GoPro Quick for Windows 10

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It's pretty pathetic, right? I'll be switching to DJI completely already have their drone and gimbal, now I'll make it a full DJI switch with the Osmo. Way to let America down, Gopro! Just sad.
Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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When I believed in forever, and everything would stay the same
Now my heart feel like December when somebody say your name.
surviv io

Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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I'm hitting issues with very patchy playback. This happens if you pause and press play a few times in a row, or especially when you pause and add a highlight. As you can see I have a Quadro on a brand new desktop, so it's not my specs, but how Quik uses them. Whatever it is, the decode engine spikes insanely on the lag.
What decoder is Quik using? Looks like my Hero 7 Black was recorded in 1440/60 and in settings it says "H.264 + HVEC", so according to NVIDIA, my GPU supports it

 

 

 

Capture.PNG

Tourist
Posts: 7

Re: Super slow GoPro Quick for Windows 10

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Don't expect an answer. Gopro isn't interested in solving their glitch software. I've been waiting for some years, but still nothing from them. Find another program.
Tourist
Posts: 4

Re: Super slow GoPro Quick for Windows 10

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I have the same problem.

When playing a HEVC video, QUIK slows down to a slideshow in a few seconds. It worked fine with x264 videos.

I'm running a Ryzen 1700 with GeForce 1080.

Please forward this to a developer:

There's a problem with your HEVC. It seems to work only on Intel hardware. It doesn't use the NVidia 1080 card at all. Even a software decoder should work fine on an 8-core Ryzen. These videos play fine on my computer with software other than QUIK.

Tourist
Posts: 6

Re: Super slow GoPro Quick for Windows 10

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Unfortunately they will respond with suggesting the end user use a third party playback software. I waited for a fix for Quik for over a year before I ended up selling my Black 7 for a loss
Sightseer
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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after this time a completely useless program, incredibly slow and impossible to make a quality short video
GoPro
Posts: 27,179

Re: Super slow GoPro Quick for Windows 10

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Hello @kimits

 

To view, manage and edit your GoPro videos on a home computer, you can use our free software GoPro Quik for Desktop

GoPro cameras create MP4 and HEVC files. MP4 is a format that is supported by many video editing programs while HEVC will need a more robust graphics card to play smoothly. For other editing options on your home computer, we have had several customers give good reviews of Pinnacle Studio HD, Davinci Resolve,  Windows Movie Maker, Adobe Premiere Elements, and Apple's iMovie and Final Cut X. 

For more advance video editing applications, please refer to DaVinci Resolve (Free Version) or Adobe Premiere Pro CC (Paid).

 

Thanks!

Ej

Tourist
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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Dear GoPro team,

 

I have microsoft surface 2 with highest spacifications:

Windows 10 Pro Creators Update 64-bit

Intel® Core™ i7-8650U quad-core processor

NVIDIA® GeForce® GTX 1060 discrete GPU w/6GB GDDR5 graphics memory

16 GB RAM 1,866 Mhz LPDDR3

and still i have the same issue with slow operating of GoPro quick App. please we require a sooner feedback to solve this issue.

 

 

regards

Mohamed 

Sightseer
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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Absolutely everything like mine