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Explorer
Posts: 13,046

Re: Super slow GoPro Quick for Windows 10

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Use a USB/SD adapter and manually transfer the files over to your computer.
Tourist
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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Intel i7-6900K
RAM 32Gb
SSD Samsung Pro 2x512Gb RAID
VGA ROG-STRIX-GTX1080TI-O11G-GAMING
SUPER SLOW WORK TOO!

Tourist
Posts: 7

Re: Super slow GoPro Quick for Windows 10

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I'll also add that the program is not usable. I shoot all my stuff in HEVC with the hero 7 black at 60fps. Quik is completely incompatible with all those files. I'd really like to use quik - and it'd be nice if you could output to a 4K HEVC file as well. As it stands though I can't use it. 

GoPro
Posts: 6,097

Re: Super slow GoPro Quick for Windows 10

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Hi @marklight,

 

 

We'll submit your suggestion. 

I personally want to have that as well. 

 

Regards,

-Jay 

 

 

 

 

Tourist
Posts: 6

Re: Super slow GoPro Quick for Windows 10

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Hello,

 

Just bought a GoPro Hero Black 7 last night and shooting in 4k60 HEVC. The Quik application can not handle the files at all. Performance stutters after about 2 seconds then throughought the video it shows maybe one frame per 15 SECONDS. Making it completely unfit for purpose. With overlays turned off the performance is stil unusable.

 

The 4k 60 HEVC files work perfectly fine in playback in regular windows on this same PC. The QUIK Application can not handle them for an unknown reason.

 

Can GoPro please fix this software ? Or recommend an alternative which can also use the GPS and other overlay data ?

 

For reference this pc is an Alienware Aurora R7 :

 

Intel® Core™ i7 8700 (6-Core/12-Thread, 12MB Cache, up to 4.6GHz with Intel® Turbo Boost Technology)
Windows 10 Pro 64bit English, 
NVIDIA® GeForce® GTX 1080 Ti with 11GB GDDR5X
16GB,DDR4,2666MHz up to 64GB
512GB PCIe SSD (Boot) + 2TB 7200RPM SATA 6Gb/s (Storage).

 

I would expect the software for the camera to work on this level of hardware.

 

Thanks,

GoPro
Posts: 27,179

Re: Super slow GoPro Quick for Windows 10

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Hi @gk80354

 

Quik for Desktop will still copy HEVC files to your computer, but those files may struggle to play back.

 

For information on this type of files, please check these articles: 

HEVC Explained.

Minimum System Requirements for 4K Editing and Playback

 

GoPro cameras create MP4 files, a format that is supported by many video editing programs. For other editing options on your home computer, we have had several customers give good reviews of Pinnacle Studio HD, Davinci Resolve,  Windows Movie Maker, Adobe Premier Elements, and Apple's iMovie and Final Cut X. 

 

Thanks!

Ej

Tourist
Posts: 6

Re: Super slow GoPro Quick for Windows 10

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Hello & thanks for your reply.

 

 

I can copy the HEVC files to the PC either through Quik or Windows Explorer, I can play HEVC files in Windows without problem - that's not the issue.

 

The issue is GoPro editing software 'GoPro QUIK' is not able to open/play or edit GoPro Hero 7 Black 4kx60 HEVC files on a fairly high end Windows PC. Windows can play the files. The GoPro software can't.

 

The PC hardware is new and not low end. The video card is industry standard NVIDIA GTx 1080 Ti 11gb, acc nvidia this supports up to 8k encoding/decoding (including 4k HEVC)

 

https://developer.nvidia.com/video-encode-decode-gpu-support-matrix

 

When I purchased the GoPro Hero 7 Black I went through multiple youtube review clips, none mentioned broken or buggy Windows editing software for the 'killer' format (4kx60), yet looking around the forums these are well known & wide spread issues.

 

What made me decide to purchase the Hero 7 Black was (in addition to 4kx60 format) one youtube clip showing the overlays (GPS, tachometer etc) over the clip - this is literally what I bought the camera for. 4kx60 with overlays (GoPro calls these 'Gauges').

 

It sounds like GoPro may be trying to fob people off with 'buy third party software' (which does not work with the 'Gauges') or use lower format.

 

Are GoPro intending to fix this software so that it can be used, on an industry standard 2018 PC, for video editing at 4kx60 and be able to use the advertised Go Pro features of GPS, Speed tracker, speedometer etc ?  Thanks for checking.

 

 

Tourist
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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Quik for Desktop will still copy HEVC files to your computer, but those files may struggle to play back.

16Gb needs hours to copy over Quik not only HEVC also JPGs. see my posting before.

 

If you have  a software and advertise with it, then it must work too.

Tourist
Posts: 3

Re: Super slow GoPro Quick for Windows 10

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So over the last weeks you got a lot of posts here. In general everyone describes the same problem. This means the software is not working. And really... the answer can not be that you should check the system requirements or list a couple of third party software (which does not provide the same functionality, which Quick promise to do).

 

I have not read anywhere that you are aware of that the software is buggy and your dev team is working on it. Are you aware about or are you just ignoring it? Sorry for clear words but I am really wondering if I review this thread here.

 

I would be really happy to get a statement regarding the current dev status or if there is a status at all to get a feeling if it makes sense to go with my new bought gopro 7 black or if I have to bring it back.

 

Regards,

Björn

Tourist
Posts: 6

Re: Super slow GoPro Quick for Windows 10

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Fix your buggy software. Quik is a piece of **bleep** when I try to edit the new 4k60fps videos. I have a hexacore running at 4ghz with a 1080ti, so I got power for days.

Sightseer
Posts: 4

Re: Super slow GoPro Quick for Windows 10

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It is the way to get the super slow GoPro Quick for windows 10 http://fixwindows10connections.com you can visit here if you want to get another type of information regarding a configuration of windows 10.

Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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Same problem here! H.265 started playing on Quik and got choppy and laggy in 2 seconds. No issue when I use media player on windows 10.

I have  i7 7700k, GTX 1080Ti, 32 RAM.

I bought 7 just because of 4k 60fps with hypersmooth not hyper laggy, and I am now seriously considering to get the refund. 

Tourist
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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Just bought a Hero 7 Black and I'm having the same issue with a powerfull W10 desktop w/ a 1080Ti graphics card.

@jayr3438 @aragon1006 Any update on a resolution?  This is not an isolated problem from what I've been reading.

Explorer
Posts: 13,046

Re: Super slow GoPro Quick for Windows 10

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Your best option is to use a proper non-linear video editor. Some free options are:
VSDC on Windows- http://www.videosoftdev.com/free-video-editor/download.
DaVinci Resolve https://www.blackmagicdesign.com/products/davinciresolve

VideoProc https://www.videoproc.com/
HitFilmExpress https://hitfilm.com/express
ShotCut https://shotcut.org/download/
Lightworks http://www.lwks.com/
Avidemux http://avidemux.sourceforge.net/
Blender https://www.blender.org/download/
EZvid http://www.ezvid.com/download
VirtualDub http://www.virtualdub.org/
Fusion https://www.blackmagicdesign.com/products/fusion/motiongraphics
Lives http://lives-video.com/index.php?do=home

DaVinci Resolve is by far the most advanced and is a professional editor, but I believe the limitation of the free version is that it won't work with HEVC. This might have changed though, as I don't see it listed as a limitation anymore. If you do have issues, converting your video to h.264 with Handbrake is an option.

VSDC works with both h.264 and HEVC and is recommended by GoPro. I've tested it, and it works fine. VideoProc is also excellent and adapts to your system to get the most from your resources, but the free version limits you to creating 5 minute videos. Since GoPro Quik for desktop limits you to 1 minute videos, this is still a step up.

@robm612 I'm not sure what is going on with your system and Quik. I basically have the same system except I have a GTX 1050Ti. It works for me, so considering that you have a much better GPU I assume it should work for you. Try running Quik on both the dedicated and then integrated graphics and see if one works better than the other.

In all honesty though, Quik for Desktop needs a compete overhaul. The mobile app works so much better, is more flexible, faster, and allows for longer videos, I never use the desktop app anymore. My workflow is: shoot photos/videos, allow Quik Story to grab my media from my camera and create a video, get home and then load my media to my computer, review my footage (which has been automatically downloaded on my way home) on my phone, watch & edit the Quik Story video, and then, if I want, create a properly edited video with Adobe Premiere Pro.
Tourist
Posts: 3

Re: Super slow GoPro Quick for Windows 10

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I'm having the same issue with this software constantly being unresponsive and SUPER slow. All I want to do is overly the GPS data in my video and I can't. Anyone have alternative software suggestion that can do this for me?  

 

My system is pretty respectable.

-6700k CPU

-ASUS GTX 1080TI Strix GPU

-16GB DDR4 Memory

-Windows 10 with all updates and latest drivers.  

Explorer
Posts: 13,046

Re: Super slow GoPro Quick for Windows 10

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For GPS data overlay, use RaceRender or Dashware.
RaceRender is easier and had more options, but the free version limits you to five minute videos. Dashware is GoPro's software, but can be more difficult.

Quik should win fine, especially if you are just using the trim function to add GPS overlay.

I wouldn't use Quik for making videos (mobile app is good though). If you have an iOS mobile device you can add GPS overlay stickers with the GoPro app.

After applying the GPS overlay with either Quik, RaceRender, Dashware, or the GoPro mobile app (on iOS) you can combine and edit your videos with any of these free editors:
VSDC on Windows- http://www.videosoftdev.com/free-video-editor/download.
DaVinci Resolve https://www.blackmagicdesign.com/products/davinciresolve
VideoProc https://www.videoproc.com/
HitFilmExpress https://hitfilm.com/express
ShotCut https://shotcut.org/download/
Lightworks http://www.lwks.com/
Avidemux http://avidemux.sourceforge.net/
Blender https://www.blender.org/download/
EZvid http://www.ezvid.com/download
VirtualDub http://www.virtualdub.org/
Fusion https://www.blackmagicdesign.com/products/fusion/motiongraphics
Lives http://lives-video.com/index.php?do=home
Tourist
Posts: 3

Re: Super slow GoPro Quick for Windows 10

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Thanks! That was a very helpful post. Really appreciate it. From trying the 3 out I prefer the Dashware software.

Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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Run as windows admin worked for me.

Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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New SD card worked for me.

GoPro
Posts: 6,097

Re: Super slow GoPro Quick for Windows 10

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Glad to know that @cenkoc62,

 

 

Regards,

-jay

Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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i have tried all the fixes and reinstalles, and its not better, same as everyone else i run a monster computer that can do this sort of stuff in its sleep, i already run pro editing software and cad software and even that software can render ok on my machine but the go pro just hangs or crashes,

ive now just given up with go pro software and moved over to cyberlink for editing gopro footage
all very frustrating, time consuming and disapointing gopro

Tourist
Posts: 4

Re: Super slow GoPro Quick for Windows 10

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hi ladies and gentlemen,

 

same problems ; win 10- gopro 7 black- surface book 3, 

latest software on every device !

shouldt be better !!!

happy new year

Tom Salz

Germany

 

Tourist
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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I have the same issue. I am using a Surface book with an i7, 16GB of memory and ssd drive. What gives? This laptop is more than sufficiant to run the software but yet, I cannot even play back a video let alone edit one. What is the point of recording videos if you cannot edit them? 

 

Has anyone figured this out? I have tried running the software with minimal resources running but have the same issue. 

GoPro
Posts: 19,815

Re: Super slow GoPro Quick for Windows 10

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Hello @spirycreek11167, @thomass2811, and @islandgal242


Sorry to hear about the trouble. For a more personalized support, you may reach out to our  team at https://gopro.com/help/ContactUs as the issue maybe related to particular settings on your computer. Alternatively, you may explore other applications that can be used to view and edit your GoPro footage. You can learn more about such applications here.  

 

Best regards, 
Marius

Tourist
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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I just returned the camera. I am not about to go pau $300 for software to edit my video after spending $400 already on the hardware when the software should work. I am looking into the DJI Osmo. Seems much more user friendly and a better camera for the price. 

Explorer
Posts: 13,046

Re: Super slow GoPro Quick for Windows 10

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First, you can download and use DaVinci Resolve, VSDC video editor, VideoProc, or HitFilm express for free and use them without paying a cent.

Second, Osmo Pocket sucks and it doesn't come with video editing software either, so you're right back in the same boat. Auto focus is a mess, face tracking hardly ever works consistently, no swappable battery, no waterproofing, no wifi connection, no voice commands, zero durability, way too narrow FOV, audio is inconsistent, no selective light metering, very few resolutions/frame rates, slow motion is a joke (more like 720p/120fps recorded without audio and automatically reduced to 29.97fps, connecting the phone is clunky and will most likely lead to damaging your phones charging port, gimbal gets lost when filming....
These are first hand accounts, not just something I'm saying without experience with it.

https://youtu.be/OVCuPnz7wiU


https://youtu.be/pTAkqiTWGzE

https://youtu.be/DLthw9dTsBA
Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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Seems like having an integrated and discrete graphics card in your computer makes Quik basically useless. I had the same problems but when I right clicked the app icon, clicked "Run with graphics processor" and selected "Integrated Graphics" and NOT "High-Performance NVIDIA Processor", then Quik was actually useable and did not freeze every 5 seconds. I dont know why the program does not work when there is a discrete and integrated graphics card

Tourist
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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Make sure you have hvec code installed on your system. Can be found on Microsoft store.
Tourist
Posts: 7

Re: Super slow GoPro Quick for Windows 10

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I installed the HEVC codec from the microsoft store and it didn't fix the issue. 

Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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It s just so slow. Task manager says its using little mill or file transfer. It just goes to sleep on my wonder MC. You pay so much for a camera that you thought came with software that looks cool.

 

Tourist
Posts: 3

Re: Super slow GoPro Quick for Windows 10

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And the best thing is that everyone talks about the same issues... only from GoPro team we read nothing! Interesting kind of support we are getting here. 

GoPro
Posts: 27,179

Re: Super slow GoPro Quick for Windows 10

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@cadence001 @becrazy76

 

If your computer meets the minimum system requirements for Quik for Desktop and is still getting the errors, please reach out to out Support Team.

They are available by phone or chat.

 

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: Super slow GoPro Quick for Windows 10

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Another user reporting slow Quik software on Windows 10.  I use 2.7K HEVC videos.  They run fine in Windows Media PLayer, DivX player and VLC media player. I can edit and make movies with Adobe Premier Rush and Pro without issues.   Quik on the otherhand is choppy and slow.  I made 1 movie but it was a pain to use.  I would like to use it all the time, but it's just not possible.  YES, have a high end PC and as already mentioned can run and edit HEVC videos.   The software is buggy...   Do the developers have more than one system to do their testing on?  I suggest buying a few different computers with different specs and run your application on them....     The users here seem to be treated like Noobs. GoPro team, please get your act together.

Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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the problem will reach a year... are you guys waiting for it to make aniversary?

Tourist
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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My Hero 7 now sits gathering dust in a cupboard, I really cannot be botherd with rubbish software, rubbish battery life for an expensive trinket! Anyone thinking about a Gopro dont bother they cheap alternatives will save you money and do exactly the same thing.

GoPro
Posts: 27,179

Re: Super slow GoPro Quick for Windows 10

[ New ]

 

Hi @spirycave37366

 

GoPro cameras create MP4 files, a format that is supported by many video editing programs. For other editing options on your home computer, we have had several customers give good reviews of Pinnacle Studio HD, Davinci Resolve,  Windows Movie Maker, Adobe Premier Elements, and Apple's iMovie and Final Cut X. 

For more advance video editing applications, please refer to DaVinci Resolve (Free Version) or Adobe Premiere Pro CC (Paid).

VLC Media Player is also a free downloadable video media player that supports MP4 H.264 files.

 

Thanks!
Ej

Tourist
Posts: 6

Re: Super slow GoPro Quick for Windows 10

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Hey @aragon1006,

Other people have recommended better action cameras that have software that works. Maybe we should all go try those action cameras instead?!?
Tourist
Posts: 4

Re: Super slow GoPro Quick for Windows 10

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@aragon1006, why bother replying if you are just going to palm off the problem?
Tourist
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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I have the same problem, it's not computer problem. It's about the codecs. I have a 8°th generation i7 and a Ge-Force GTX 1080 Ti 11GB .. so I'm very sure that my computer is not the problem. I've had troubles with playing 4k videos, so I downloaded a codec into the microsoft store, and now I dont have any trouble seeing and editing any 4k video in Adobe Premiere, Sony Vegas, etc. 

 

But those softwares can't show me my speed peaks, or point my highlights, so I want Quick!!!

 

If Quick doesn't work with Go Pro Hero 7 black (my camera) in 4k 60fps, so.. SAY IT before we bought the camera.

 

Some people fix this problem installing a bundle of codecs for windows, I still can't find those codecs. 

I need a solution for this problem.

Sightseer
Posts: 3

Re: Super slow GoPro Quick for Windows 10

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This Quick is slow and it doesnt matter how fast your computer is. I have 64gig ram and its using 6.7 of it also the CPU is only using 15% look at the snip I took of the task master performance.

 

GoPro please fix this.

 

Capture.PNG
Tourist
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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Still no answer?.. Where is customer service? lol

 

Sightseer
Posts: 3

Re: Super slow GoPro Quick for Windows 10

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Havent heard a peep.

Sightseer
Posts: 1

Re: Super slow GoPro Quick for Windows 10

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At least you can use Quik.  It tells me on my Win 10 Pro, i9-9900k, Geforce GTX 1080 that I do not meed the minimum specs.

 

I can spend 10 minutes waiting for the screen to render so I can click on the save button and I get an error that I dont meet the minimum specs... 

 

One of the main reason I upgraded from my Hero 3 Black was the overlays i could add to the video if I go to autocross again.  Now i find that entire feature is broken.

 

Serious?

2019-01-30_23-38-06.png
Tourist
Posts: 2

Re: Super slow GoPro Quick for Windows 10

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Same thing here... Quick sucks...

GoPro
Posts: 27,179

Re: Super slow GoPro Quick for Windows 10

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Hi Everyone!

 

Our team is still working on the issue reported with Quik for Desktop.

We'll have this post updated once we have additional information.

 

Thanks!

Ej

 

Tourist
Posts: 6

Re: Super slow GoPro Quick for Windows 10

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Please get this addressed, paying as much as we did for these cameras without software support is ridiculous.

WIndows 10

I5-4690K

8 GB Ram

GTX 1080i

GoPro
Posts: 6,097

Re: Super slow GoPro Quick for Windows 10

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Hi @erick43,

 

I just want to know the resolution of the video you're editing?

 

Try to reduce the resolution to 1080 or 2.7k if that will work.

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Super slow GoPro Quick for Windows 10

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Its any resolution. I don't shoot over 2.7. And anyhow the resolution shouldn't matter if the go pro is marketed as 4k...
GoPro
Posts: 6,097

Re: Super slow GoPro Quick for Windows 10

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Hi @marcinc87,

 

Yes it is.

But the software right now can't handle it. https://gopro.com/help/articles/block/hevc

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Super slow GoPro Quick for Windows 10

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Ok... but like i said i don't shoot 4k.