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Sightseer
Posts: 1
Accepted Solution

Studio won't open windows 10

Windows updated this week, now studio won't open. I get a brief view of a window that says goprostudio.exe has stopped working.i have uninstalled and reinstalled, it still won't open. I have searched and cannot find a solution. Is this a Windows issue or an issue with my computer?


Accepted Solutions
GoPro
Posts: 228

Re: Studio won't open windows 10

Hey @travisc5806, sorry to hear that you are unable to launch GoPro Studio. I have a couple things you can try that should help launch GoPro Studio for you. 

 

First  press, Ctrl+Alt+Delete to open up your Task Manager. Once the Task Manager is open, select any GoPro Studio component and stop them from runnning, by pressing "End Task."

 

Next, click on the following link and download the component.

 

http://www.microsoft.com/en-us/download/details.aspx?id=5582

 

Try to relaunch GoPro Studio. If that did not do the trick, we will need to delete a file from your computer that may be prohiting GoPro Studio from launching.

 

For the PC, you would need to browse to C://Users/<username>/AppData/Roaming/GoPro. The 'appsettings' file is in the GoPro folder at this location. Delete the file and re launch GoPro Studio.

 

Keep in mind that the AppData folder is a hidden folder by default.  You need to choose to show hidden files and folders for this to be visible. 

 

From Control Panel type "folder" into the search bar and select Show hidden files and folders.  This will open the Folder Options window.

Then, click on the View tab at the top of the window.

 

In Advanced Settings, locate "Hidden files and folders." Select Show hidden files and folders.

 

After you delete "appsettings" file from your computer, try launching GoPro Studio. Let us know how it works out for you.

 

 

View solution in original post


All Replies
GoPro
Posts: 228

Re: Studio won't open windows 10

Hey @travisc5806, sorry to hear that you are unable to launch GoPro Studio. I have a couple things you can try that should help launch GoPro Studio for you. 

 

First  press, Ctrl+Alt+Delete to open up your Task Manager. Once the Task Manager is open, select any GoPro Studio component and stop them from runnning, by pressing "End Task."

 

Next, click on the following link and download the component.

 

http://www.microsoft.com/en-us/download/details.aspx?id=5582

 

Try to relaunch GoPro Studio. If that did not do the trick, we will need to delete a file from your computer that may be prohiting GoPro Studio from launching.

 

For the PC, you would need to browse to C://Users/<username>/AppData/Roaming/GoPro. The 'appsettings' file is in the GoPro folder at this location. Delete the file and re launch GoPro Studio.

 

Keep in mind that the AppData folder is a hidden folder by default.  You need to choose to show hidden files and folders for this to be visible. 

 

From Control Panel type "folder" into the search bar and select Show hidden files and folders.  This will open the Folder Options window.

Then, click on the View tab at the top of the window.

 

In Advanced Settings, locate "Hidden files and folders." Select Show hidden files and folders.

 

After you delete "appsettings" file from your computer, try launching GoPro Studio. Let us know how it works out for you.

 

 

Anonymous
Posts: 0

Re: Studio won't open windows 10

Hi,

 

I had this same problem come up with Windows 10. I used this fourm and deleted the appsettings for GoPro Studio and it now works!

Very Helpful. Thank You so much!!

Anonymous
Posts: 0

Re: Studio won't open windows 10

My studio opens and I can upload videos.  But when I try to play and view them, all I get is the audio with no video and cant edit either.  I'm also running Windows 10.

Anonymous
Posts: 0

Re: Studio won't open windows 10

Hi 

 

The link you posted to microsoft (stupid site won't let me repeat the URL) doesn't work any more. Please can you post an update.

 

Thanks

 

Sara

GoPro
Posts: 228

Re: Studio won't open windows 10

Hi @Anonymous, we are truly sorry for the delayed response to your latest post and that you are having an issue with the link that was posted. If you are still having an issue with opening GoPro Studio, below is a fresh link that will allow you to download the components that should help you launch and run GoPro Studio.

 

https://www.microsoft.com/en-us/download/details.aspx?id=5582

 

I hope this helps out. Let us know how it worked out for you.

 

Anonymous
Posts: 0

Re: Studio won't open windows 10

Hi,

 

Ive tried all the above steps multiple times and still not having any success is there anything else i can try?

 

thanks

Sightseer
Posts: 1

Re: Studio won't open windows 10

My Studio won't open either on Windows 10. It has just stopped working today. I have followed the links provided. Very frustrating.