07-19-2017 12:11 PM
I've updated all the firmware/software on my gopro and I have the latest version of Studio. I've uninstalled and reinstalled Studio on my PC.
I have a series of 12 minute GoPro videos that I've downloaded and started editing. I spent a lot of time editing the clips in preparation for them to be converted to a single file in Studio. When I went to watch the final version, most of the clips did not convert as planned. Some of the clips were supposed to be 8 minutes long (but only 45 seconds was converted) or 4 minutes long (but only 1 minute was converted) etc. This has been really frustrating and all of my editing work is now out the window.
How do I resolve this issue permanently? I've gone back to trying to do 1 segment at a time, and I would say that over 70% of the time the conversion does not happen correctly. In other words, if I am trying to convert a 4 minute segment of the video, the output will range from 0 to 4 minutes. With over 100 video segments to edit, this process is becoming a huge waste of time.
I also tried to chat with customer service online. After over an hour of waiting, I was finally in position 2. Then I got down to 1, then it showed that "no agents are available to chat, try again later." Uhh, I tried again later and gave up. Just for reference, I tried chatting around 8am PST, then 10am PST and again after noon PST.
07-21-2017 02:42 PM
I am having the same problem, it's very weird. Can someone from GoPro please help??? It's been frustrating to not know why my output videos keep having different lenghts...time and again.