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Tourist
Posts: 3

Studio converting incorrect length of videos

Hi,

I've updated all the firmware/software on my gopro and I have the latest version of Studio.  I've uninstalled and reinstalled Studio on my PC.

 

I have a series of 12 minute GoPro videos that I've downloaded and started editing.  I spent a lot of time editing the clips in preparation for them to be converted to a single file in Studio.  When I went to watch the final version, most of the clips did not convert as planned.  Some of the clips were supposed to be 8 minutes long (but only 45 seconds was converted) or 4 minutes long (but only 1 minute was converted) etc.  This has been really frustrating and all of my editing work is now out the window.

 

How do I resolve this issue permanently?  I've gone back to trying to do 1 segment at a time, and I would say that over 70% of the time the conversion does not happen correctly.  In other words, if I am trying to convert a 4 minute segment of the video, the output will range from 0 to 4 minutes.  With over 100 video segments to edit, this process is becoming a huge waste of time.

 

I also tried to chat with customer service online.  After over an hour of waiting, I was finally in position 2.  Then I got down to 1, then it showed that "no agents are available to chat, try again later."  Uhh, I tried again later and gave up.  Just for reference, I tried chatting around 8am PST, then 10am PST and again after noon PST. 

 

Thanks

Richard

Highlighted
Sightseer
Posts: 1

Re: Studio converting incorrect length of videos

Hello,

 

I am having the same problem, it's very weird.  Can someone from GoPro please help??? It's been frustrating to not know why my output videos keep having different lenghts...time and again.

 

Thanks,

Beck

Sightseer
Posts: 1

Re: Studio converting incorrect length of videos

Same here. just believing the studio sucks... just wonderng