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%3CLINGO-SUB%20id%3D%22lingo-sub-38389%22%20slang%3D%22en-US%22%3EStillimage%20driver%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38389%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20got%20an%20exchange%20Hero5%20black%20after%20the%20sceen%20had%20gone%20black%20while%20previous%20camera%20was%20updating%20firmware.%3C%2FP%3E%3CP%3ENow%20my%20PC%20Windows%2010%20refuses%20to%20connect%20this%20new%20Hero5%20black%20camera.%20USB-device%20%22Stillimage%22%20is%20on%20%22driver%20not%20available%22.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20tried%20several%20USB-ports%20on%20my%20system%20and%20let%20windows-update%20run.%20What's%20next%20to%20do%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-38389%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38577%22%20slang%3D%22en-US%22%3ERe%3A%20Stillimage%20driver%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38577%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F22611%22%20target%3D%22_blank%22%3E%40fastsand50076%3C%2FA%3E%20-%20Our%20Support%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%20may%20be%20able%20to%20help%20figure%20out%20the%20driver%20errors%20with%20you.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

Stillimage driver

I've got an exchange Hero5 black after the sceen had gone black while previous camera was updating firmware.

Now my PC Windows 10 refuses to connect this new Hero5 black camera. USB-device "Stillimage" is on "driver not available".

 

I've tried several USB-ports on my system and let windows-update run. What's next to do?

GoPro Community Manager
Posts: 5,853

Re: Stillimage driver

@fastsand50076 - Our Support team at https://gopro.com/help/PKBContactus may be able to help figure out the driver errors with you.

 

Thanks,

Jeff