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Hiker
Posts: 7

Stickers not working

[ New ]

HI,

 

All of my gopro stickers are not wokring on the desktop app. i can view the stickeers on my phone, just not the mac app. ive done a factory reset and sd card reset on my gorpo. both have not worked. quic on my mac is up to date. If this is an on going issue, this is rediclous, and borders on false adversting. 

Screen Shot 2020-04-02 at 1.45.21 PM.png

Accepted Solutions
Nomad
Posts: 1,106

Re: Stickers not working

[ New ]

There are other video editing software options that allow to use the Hero8 GPS data (some via the Telemetry Extractor). Have a look here: https://community.gopro.com/t5/GoPro-Telemetry-GPS-overlays/GoPro-Telemetry-Resources-software/gpm-p...

You can also modify your files to make them compatible with Quik (disclamer, I made this paid app): https://youtu.be/nY4LfVFViT0

View solution in original post

GoPro GPS not working? Enable the gauges overlay with the GPS Quick Fix tool: https://goprotelemetryextractor.com/gopro-gps-not-working-hero8-quikTelemetry E...

All Replies
GoPro
Posts: 13,438

Re: Stickers not working

[ New ]

@greg931, sorry to hear about the trouble. What's the camera model used? Was the GPS found and locked before recording?

Tourist
Posts: 2

Re: Stickers not working

[ New ]

I have the same experience as described by @greg931 The GPS is on and locked and it shows and works on my phone. But it does not on my desktop. I have HERO 8 black. 

Highlighted
GoPro
Posts: 13,438

Re: Stickers not working

[ New ]

@richardik, currently, Quik for desktop doesn’t support camera firmware updates or telemetry gauges for your HERO8 Black camera. We are focusing on adding this functionality to our latest GoPro Desktop application in the near future, but in the meantime, the GoPro App on iOS and Android can both update your camera and also add telemetry gauges as well.

 

Our apologies for any inconvenience in the meantime. Your patience and understanding are very much appreciated.

Hiker
Posts: 7

Re: Stickers not working

[ New ]
Well since GoPro advertises this feature, and dose not say anywhere a smart phone is required, I would like gopro to refund my money. The hero 8 has been out for about 8 months now. Not having features that are clearly advertise on the package is unacceptable. “Your... understanding [is] very much appreciated.”
Tourist
Posts: 2

Re: Stickers not working

[ New ]

@aenriquez Thank you. Does "currently" mean the Quik for desktop will support telemetry gauges in future? What is the time horizon? Honestly, trying to work with videos on a mobile phone is a pain.

GoPro
Posts: 19,168

Re: Stickers not working

[ New ]

Apologies for the inconvenience, @richardik. Our team is working on a desktop application that includes telemetry display. We do not have a time frame at this time but we will definitely post about it once we have new information. Thanks!

Nomad
Posts: 1,106

Re: Stickers not working

[ New ]

There are other video editing software options that allow to use the Hero8 GPS data (some via the Telemetry Extractor). Have a look here: https://community.gopro.com/t5/GoPro-Telemetry-GPS-overlays/GoPro-Telemetry-Resources-software/gpm-p...

You can also modify your files to make them compatible with Quik (disclamer, I made this paid app): https://youtu.be/nY4LfVFViT0

GoPro GPS not working? Enable the gauges overlay with the GPS Quick Fix tool: https://goprotelemetryextractor.com/gopro-gps-not-working-hero8-quikTelemetry E...