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Reply
Tourist
Posts: 7

Stabilization problem

I just bought a gopro hero 7.
When I put stabilization on, the videos makes quick jumpy moves. The issue is not there when I turn stabilization off but this results in no use of the option of stabilization that the cam is advertised for.
Please help.
GoPro
Posts: 3,753

Re: Stabilization problem

 

Hi @sunnyriver07700,

 

May I know the SD card brand and model you're using?

Also the settings you're using to record the video.

 

 

Thanks,

-Jay 

Tourist
Posts: 7

Re: Stabilization problem

Hello Jay
Thanks for your reply
I use SanDisk Extreme 32 GB MicroSd V30 (3)
I tried different SD cards but the problem is still on.

I used video settings 1440 60 fps Fov Linear low light on stabilization on protune off

Thanks
Mido

GoPro
Posts: 3,753

Re: Stabilization problem

Thanks for letting me know @sunnyriver07700.

 

May I know if it's happening on the camera playback or on a mobile phone or computer? 

Can we ask for sample footage? 

Just upload it on youtube and we'll check that. 

 

For the meantime please try to reset the camera and install new firmware update manually. 

https://gopro.com/update/hero7-black

 

 

Thanks,

-Jay 

Tourist
Posts: 7

Re: Stabilization problem

It happens on the play back on the cam and also when I play the video on both my mobile and pc.

When I turn stabilization off the videos taken under this mode is played back normally but if course No stabilization.

I will try to put a sample on YouTube tomorrow.

Also will try to install the new firmware although I have no idea how to do that yet.

Thanks for your co operation.
Mido
GoPro
Posts: 8,134

Re: Stabilization problem

Instructions for installing the new firmware manually are be found here: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

Make sure that the camera is fully charged and that the SD card is formatted prior to the manual update process. 

We will wait for an update from you.

 

Thanks, 
Marius

Tourist
Posts: 7

Re: Stabilization problem

Hello again
So I did all the procedure you mentioned
I downloaded the new firmware for Gopro 7
I reset my cam to factory settings
I charged fully the cam
I put the update files on the SD card
I updated the cam to the new version and could see the update being downloaded on the cam front screen till I got the right mark
I turned on the cam and checked the version and it was the latest one
I tried taking a video with stabilisation on
And the problem is still there
I uploaded the video on YouTube


https://youtu.be/Dyq5-5XsTdA

Again I confirm the problem doesn't exist if I turn off the stabilization but then video becomes instabilitized

Any help?

Thank you
Mido

GoPro
Posts: 3,753

Re: Stabilization problem

 

Do you have other SD card @sunnyriver07700

 

Or if you have other GoPro Camera can you please try that SD card on that camera as well so that we can check if it's the camera or just the SD card because there are a lot of cards right now that isn't working properly. 

 

Regards,

-Jay