Slow Upload - Failed Upload - Gopro Plus Failure - Frozen - Crashed - Slow - Help? [ New ]

[boecko]

I'm out.

I canceled my supscription

[alertcreek1152]

im having the same slow speed upload issues..very disappointed. is there a solution for this?

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[aragon1006]

Hello Everyone!

It can take quite a while to upload through Quik for Desktop, especially if you are uploading a large number of files to the cloud. For example, the initial sync with the cloud or a large upload could take hours, depending on how much content is being moved. After the first sync, we recommend importing consistently to Quik for Desktop to lessen the wait time. 

Should you need the files immediately, you opt for other cloud services in the mean time.

Thanks!
Ej

[nigdzie]

Hey Ej,

so since i have brand new camera, and one 1GB movie file, sync is fast and then upload is a pain ... work around is ...

open multiple web https://plus.gopro.com/media-library and upload files there, speed is 2x faster then from Apps.

...

[adamp624]

This service absolutely sucks, you just need to pay for more bandwidth, you charge a huge amount for the camera, and your service sucks big time, sort it out, you're on the verge of being a premium brand, perhaps US customers don't care, but in the UK we absolutely expect bang for buck, you'll just lose subscription if you don't sort it out! Spend some money on upgrading your servers, there's nothing more complicated than that, I can upload my videos to any other service easily 100 times quicker for free, I've been trying to upload for 3 days, I upgraded my SD card based on advice from your staff, it didn't fix it, you should be ashamed if this service, you won't respond to this, because you don't care!!!! You'll never become the brand you desire to be if you don't care about your core customer base!!! Stop being greedy and dirt it out!

[dasautohunter]

i assume there has been absolutly no progress on this topic?

[mariustanya]

Hello, @dasautohunter. Our PLUS team has implemented changes into the network to improve the efficiency of uploading media to the cloud. What seems to be the issue on your end? Please provide us details regarding what is happening so we can look into it. We hope to hear back from you. Thanks!

[dasautohunter]

the first thing i do not really care about and that is,,,,, it is the slowest upload ive ever seen,,, however that is ok. THE ISSUE, is basically my upload has been at 52/88 for 4 hours.... i am to assume it is frozen? perhaps you should put a speed indicator so we can see how fast it is going or if it is at 0kbps so the customer can tell if it is frozen, the speed already has the worst reputation so it should be no big issue to show the speed for reassurance to the customer that it is still indeed moving along.... I LOVE GOPRO and your upload speed is terrible BUT THANK YOU for unlimited storage, that is cool and THANK YOU for the amazing warrenty if i break my gopro,, that is amazing!!! SO IN THE END,,, how do i tell if my upload is frozen?