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Posts: 7,936

Re: Slow Upload - Failed Upload - Gopro Plus Failure - Frozen - Crashed - Slow - Help?

Hello @jamesb959. We'd be glad to check on it. Is there a case number that we can use as reference? Thanks!

Tourist
Posts: 4

Re: Slow Upload - Failed Upload - Gopro Plus Failure - Frozen - Crashed - Slow - Help?

I have a forum post https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Trying-to-manually-upload-a-4GB-video-fails/m-...

 

The response doesn't help.  I am using a wired connection at 250+Mbps.  Every time i try and transfer a 4GB file, it fails.  The screen shows it almost complete and then says that it didn't make it.  Now i can't upload anything bigger than 1GB.

 

I am paying a subscription for the online storage, why would I continue this if I can't even upload the files!

Highlighted
Tourist
Posts: 36

Re: Slow Upload - Failed Upload - Gopro Plus Failure - Frozen - Crashed - Slow - Help?

[ Edited ]

same here. Incredibly slow upload speeds. GoPro cloud storage is running around 12Mbps. I use gigabit ethernet, and have about 100Mbps of upload bandwidth. Google and AWS Cloud Services don't have this problem here in Los Angeles. 

 

Explorer
Posts: 11,721

Re: Slow Upload - Failed Upload - Gopro Plus Failure - Frozen - Crashed - Slow - Help?

Interesting, especially since it's actually AWS that host GoPro Plus.
Tourist
Posts: 4

Re: Slow Upload - Failed Upload - Gopro Plus Failure - Frozen - Crashed - Slow - Help?

Ended up speaking to support and they were about as helpful as a chocolate fireguard. After an hour we were still nowhere! For something that you charge $15 per month for, it should work.

 

They have lost my business for the online service.  I will take my per month fee and invest it into an online storage company that actually works!

Sightseer
Posts: 2

Re: Slow Upload - Failed Upload - Gopro Plus Failure - Frozen - Crashed - Slow - Help?

Leider habe ich das gleich Problem

Upload läuft seit 4 Tagen und ich habe von 67,6 GB erst 46 % hochgeladen bekommen. 

 

In der App bekomme ich die hochgeladenen Videos unter "Cloud" gar nicht angezeigt. 

Die Cloud ist wie eingefroren. 

 

So kannn ich das Abo nach ablauf der kostenlosen Testzeit leider nicht verlängern. 

 

Viele Grüße

 

GoPro
Posts: 7,936

Re: Slow Upload - Failed Upload - Gopro Plus Failure - Frozen - Crashed - Slow - Help?

Hello @cmndrb. How are you uploading your media to the cloud? Is it trough Quik for desktop app or via GoPro App? How are you accessing them? Thanks!

Sightseer
Posts: 2

Re: Slow Upload - Failed Upload - Gopro Plus Failure - Frozen - Crashed - Slow - Help?

Ich lade über Quick für Desktop hoch