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Sightseer
Posts: 1

Sign in button doesn't do anything: GoPro Quick

[ New ]

I have done the following but to no avail will the sign-in button do anything;

 

Restarted Computer

Uninstalled and Re-installed Quick App

Verified Computer was current on Windows 10 updates

I searched the forum for an answer and tried multiple suggestions.

 

Computer Specs:

Operating System- Windows 10 64-bit operating system, x64-based processor

Edition- Windows 10 Home

Version- 1809

OS Build 17763.914

Processor- AMD Ryzen 6 1600 Six-Core 3.20GHz

RAM- 8.00GB

 

Manufacturer-  CyberPowerPC

Quick.PNG

Accepted Solutions
GoPro
Posts: 25,055

Re: Sign in button doesn't do anything: GoPro Quick

[ New ]

Hi @the1op

 

Please go over the steps below:


Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 25,055

Re: Sign in button doesn't do anything: GoPro Quick

[ New ]

Hi @the1op

 

Please go over the steps below:


Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

Thanks!

Ej