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Sightseer
Posts: 1
Accepted Solution

Saving videos on Gopro Plus website not working

Hii all
Over the last months, it has been impossible to save my gopro qui videos on the website
I'm moving from hotel to hotel (long trip), and every time, when the loading bar is at the end, noting happen. When I come back on my account, the video is not here ..
I'm paying 5€ per month to be able to do that, please help me.


thanks a lot,
Xavier

end of transfer gopro.PNG

Accepted Solutions
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GoPro
Posts: 12,876

Re: Saving videos on Gopro Plus website not working

 

Hi @xs31xs

 

 

Is this also happening when uploading photos? Does it give you any errors?

 

If you have Quik for Desktop installed on your computer, test if you will be able to add media to GoPro Plus

 

In addition to this, please ensure that you have a stable internet connection (preferably a wired connection). 

 

Let us know how it goes.

 

 

Regards,

Ej

 

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 12,876

Re: Saving videos on Gopro Plus website not working

 

Hi @xs31xs

 

 

Is this also happening when uploading photos? Does it give you any errors?

 

If you have Quik for Desktop installed on your computer, test if you will be able to add media to GoPro Plus

 

In addition to this, please ensure that you have a stable internet connection (preferably a wired connection). 

 

Let us know how it goes.

 

 

Regards,

Ej