Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-360231%22%20slang%3D%22en-US%22%3ESamsung%209%20use%20with%20Quick%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-360231%22%20slang%3D%22en-US%22%3EI%20use%20Quick%20all%20the%20time.%20Just%20recently%20when%20I%20attempt%20to%20use%20it%2C%20I%20pull%20up%20the%20section%20to%20make%20a%20new%20Quick%20video%20and%20when%20I%20click%20on%20the%20photos%20it%20immediately%20stops%20and%20returns%20to%20the%20home%20page%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-360231%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-360273%22%20slang%3D%22en-US%22%3ERe%3A%20Samsung%209%20use%20with%20Quick%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-360273%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F108165%22%20target%3D%22_blank%22%3E%40stevenc07517%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EApologies%20for%20any%20inconvenience%20this%20may%20have%20caused%20you.%20We've%20found%20out%20that%20it's%20caused%20by%20an%20update%20outside%20of%20Quik%20App.%20We're%20currently%20investigating%20the%20issue%20and%20working%20on%20a%20fix.%20Your%20time%20and%20patience%20are%20very%20much%20appreciated.%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Kind%20Regards%2C%3CBR%20%2F%3E%20Ann%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-362361%22%20slang%3D%22en-US%22%3ERe%3A%20Samsung%209%20use%20with%20Quick%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362361%22%20slang%3D%22en-US%22%3EThank%20you%20I%20hope%20the%20issue%20has%20been%20taken%20care%20of%20it%20seems%20like%20it%20has%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-362365%22%20slang%3D%22en-US%22%3ERe%3A%20Samsung%209%20use%20with%20Quick%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362365%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F108165%22%20target%3D%22_blank%22%3E%40stevenc07517%3C%2FA%3E%2C%20I%20appreciate%20the%20patience.%26nbsp%3BThe%20fix%20for%20Quik%20for%20Mobile%20app%20crashing%20when%20adding%20a%20photo%20is%20now%20available%20on%20Google%20Play%20Store.%20Please%20install%20the%20latest%20version%20of%20Quik%20App%20(or%20update%20to%20it).%20After%20updating%2C%20clear%20cache%20on%20the%20app%20(phone)%20settings%20(just%20clear%20cache%20and%20not%20clear%20data)%20%26amp%3B%20restart%20your%20phone.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Samsung 9 use with Quick

I use Quick all the time. Just recently when I attempt to use it, I pull up the section to make a new Quick video and when I click on the photos it immediately stops and returns to the home page
GoPro
Posts: 1,870

Re: Samsung 9 use with Quick

Hi @stevenc07517,

 

Apologies for any inconvenience this may have caused you. We've found out that it's caused by an update outside of Quik App. We're currently investigating the issue and working on a fix. Your time and patience are very much appreciated.

Kind Regards,
Ann

Tourist
Posts: 2

Re: Samsung 9 use with Quick

Thank you I hope the issue has been taken care of it seems like it has
GoPro
Posts: 1,870

Re: Samsung 9 use with Quick

[ Edited ]

@stevenc07517, I appreciate the patience. The fix for Quik for Mobile app crashing when adding a photo is now available on Google Play Store. Please install the latest version of Quik App (or update to it). After updating, clear cache on the app (phone) settings (just clear cache and not clear data) & restart your phone.