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Tourist
Posts: 1

Reelsteady GO stuck on “running the numbers”

[ New ]
Hi i bought the reelsteady go and install it today ,
Got my GoPro hero 8 for a fly with my fpv drone.
Got the video files to my iMac 27” from 2015 and when I load the video to reelsteady go it goes stuck on “Running the numbers on GH018068.MP4”

Do I do something wrong or is it something that don’t match so it causes the problem?

Need help!I have looked at every tutorial at reelsteady website, google and YouTube but can’t find what’s wrong
Hope to here from you and hope more that I can’t use this crazy good stability program as soon as possible!
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GoPro
Posts: 31,976

Re: Reelsteady GO stuck on “running the numbers”

[ New ]

Hi @an2nkalin

 

What resolution are you recording in?

Do you observe the same when using a different setting?

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Reelsteady GO stuck on “running the numbers”

[ New ]

I'm having the same issue on a 2021 Macbook Pro M1 Max. Was not having this issue on a 2018 Macbook Pro (Intel). Was wondering if that was the cause but interesting to see that you're having the same issue on an older Mac as well.

GoPro
Posts: 31,976

Re: Reelsteady GO stuck on “running the numbers”

[ New ]

Hi @npoynter12

 

Would you be able to share a screenshot of the error?

We'll have this checked with the team.

 

Thanks!

Ej

GoPro
Posts: 31,976

Re: Reelsteady GO stuck on “running the numbers”

[ New ]

Hi @an2nkalin @npoynter12

 

We would like to request a log file. See https://community.gopro.com/t5/en/How-to-find-your-ReelSteadyGO-log-file/ta-p/604175

Please send us a direct message when providing this information.

 

Thanks!

Ej