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Tourist
Posts: 1

Recognising GoPro hero 7 black on windows computer

[ New ]
Hi,

I recently bought to GoPro hero 7 black with a SanDisk Extreme 64GB SD card. Initially, I could connect the GoPro to my windows computer and access any videos I had taken. However, it appears after I have connected the GoPro to a Mac computer and then re-tried connecting it to a windows computer that it does not recognise the GoPro anymore. I can’t acces any of the photos/videos in any drive on the windows computer (does not appear in File Explorer) however, the GoPro will appear as ‘USB connected’ on the home screen.

I don’t know if the Mac computer has corrupted the SD card? I’ve tried re-configuring the SD card but it has not fixed the issue.

Thank you for your help,

Erin
GoPro
Posts: 6,097

Re: Recognising GoPro hero 7 black on windows computer

[ New ]

 

Hi @agilewave54053,

 

How about directly using the SD card?

 

Inset your SD card to your computer using SD card adapter.

The might work. 

 

If issue persist please try check if there's a recent Windows Update.

 

If there is please contact Microsoft and they should be able to assist you.

 

 

Thanks,

-Jay