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Hiker
Posts: 17

Re-entry id & password in Quik for win10

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After I installed Quik(version 2.7.0.945 for win10), every time I click video or entry setting, I need re-entry id & password and slowly, is it bugs? help me. Thanks a lot.

Accepted Solutions
Hiker
Posts: 17

Re: Re-entry id & password in Quik for win10

[ New ]
hi, I followed your steps to restart Quik, I still got the same problem!! Have any other solutions? Thanks for your great help.

View solution in original post


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GoPro
Posts: 29,783

Re: Re-entry id & password in Quik for win10

[ New ]

Hello @juckie0927

 

Please go over these steps:

 

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

Thanks!
Ej

Hiker
Posts: 17

Re: Re-entry id & password in Quik for win10

[ New ]
hi, I followed your steps to restart Quik, I still got the same problem!! Have any other solutions? Thanks for your great help.
Hiker
Posts: 17

Re: Re-entry id & password in Quik for win10

[ New ]
Hi,sorry that I select incorrect nessage for solved my question.
I still cant solve my Quik question. It is bugs?
GoPro
Posts: 29,783

Re: Re-entry id & password in Quik for win10

[ New ]

Hi @juckie0927

 

If it's still the same after the suggested steps, please reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

 

Thanks!
Ej

Tourist
Posts: 1

Re: Re-entry id & password in Quik for win10

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у меня та же проблема. я не могу неделю зайти в режим создания видеороликов. перепробовал все советы которые написаны на форуме. 

параметры компьютера во вложении.

ваша служба поддержки постоянно не доступна.

что делать?

go pro.png
Hiker
Posts: 17

Re: Re-entry id & password in Quik for win10

[ New ]

You got the same problem as me.  Just I tag you about solutions to you and hope I can help you.

Or you can  follow this tutorial : https://youtu.be/klSwlsFjytE

If you have enabled gps on your GoPro but still cannot enable telemetrics in Quick then you need to watch this video!GoPro Hero 8 GPS not working? Quick Fix ...