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Tourist
Posts: 1

Quikgaブラックスクリーンになって動かない

[ New ]

Quik画面が「メディアの読み込み中」という黒い画面から何も起こらない。

Quikの入れ替えもやった。

パソコンの再起動もやった。

どうすれば良いですか?

スクリーンショット 2020-09-23 021818.png
GoPro
Posts: 10,923

Re: Quikgaブラックスクリーンになって動かない

[ New ]

@mt0524, sorry to hear about the trouble. Run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed.
 

Additionally, you may attempt to reset the app by following these steps: 

  1. Open Quik for desktop 
  2. While on the login screen, select the "Help" tab above the Quik for desktop window 
  3. Select "Restart with default settings" 
  4. A modal will appear saying "Are you sure?". Click "Restart" once more. 
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time. 
  6. Go to the login screen and input your credentials. You should then be able to login successfully.  
Sightseer
Posts: 2

Re: Quikgaブラックスクリーンになって動かない

[ New ]

thank you so much!!

I'm try it !!

Sightseer
Posts: 2

Re: Quikgaブラックスクリーンになって動かない

[ New ]

thank you so much!!

I'm try it !!