Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-368189%22%20slang%3D%22en-US%22%3EQuik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-368189%22%20slang%3D%22en-US%22%3E%3CP%3EWhy%20do%20I%20need%20to%20re-sign%20in%20over%20and%20over%20again%20(typing%20account%20and%20password)%20every%20time%20I%20click%20when%20using%20Quik%3F%20Anything%20wrong%20with%20Quik%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-368189%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-368474%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-368474%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F111049%22%20target%3D%22_blank%22%3E%40boldjump78358%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20go%20over%20these%20steps.%3C%2FP%3E%0A%0A%3CP%3EIf%20using%20a%20Mac%3A%3CBR%20%2F%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EClick%20GO%20in%20finder%20and%20GO%20TO%20FOLDER%3CBR%20%2F%3E%20Then%20please%20type%20%26nbsp%3B%2Fprivate%2Fetc%2Fhosts%20then%20press%20Go%3CBR%20%2F%3E%20Copy%20the%20host%20file%20on%20your%20Desktop.%26nbsp%3B%3CBR%20%2F%3E%20Click%20open%20the%20%22host%22%20file%20and%20put%20in%20127.0.0.1%20localhost%20at%20the%20location.%20Save%20the%20File%2C%20then%20put%20it%20BACK%20the%20same%20folder%20it%20will%20ask%20you%20to%20replace%20it.%3CBR%20%2F%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20using%20a%20Windows%20computer%3A%3C%2FP%3E%0A%0A%3CP%3EOpen%20Quik%20for%20desktop%3CBR%20%2F%3E%20While%20on%20the%20login%20screen%2C%20select%20the%20%E2%80%9CHelp%E2%80%9D%20tab%20above%20the%20Quik%20for%20desktop%20window%3CBR%20%2F%3E%20Select%20%E2%80%9CRestart%20with%20default%20settings%E2%80%9D%3CBR%20%2F%3E%20A%20modal%20will%20appear%20saying%20%E2%80%9CAre%20you%20sure%3F%E2%80%9C.%20Click%20%E2%80%9CRestart%E2%80%9D%20once%20more.%3CBR%20%2F%3E%20Quik%20for%20desktop%20will%20close%20and%20reopen.%20Quik%20for%20desktop%20will%20appear%20as%20if%20you%20installed%20it%20for%20the%20first%20time.%3C%2FP%3E%0A%0A%3CP%3E%3CBR%20%2F%3E%20Go%20to%20the%20login%20screen%20and%20input%20your%20credentials.%20You%20should%20then%20be%20able%20to%20login%20successfully.%3CBR%20%2F%3E%20Let%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3CBR%20%2F%3E%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Quik

Why do I need to re-sign in over and over again (typing account and password) every time I click when using Quik? Anything wrong with Quik?

GoPro
Posts: 9,012

Re: Quik

Hi @boldjump78358

 

Please go over these steps.

If using a Mac:
 

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it.
 

If using a Windows computer:

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.


Go to the login screen and input your credentials. You should then be able to login successfully.
Let us know how it goes.

 

Thanks!
Ej
 

Tourist
Posts: 2

Re: Quik

Hi Ej, 

 

Thanks. Really appreciated!

 

I did follow your suggestions and tried several times. Unfortunately, the issue remains. Not sure what went wrong...

 

 

GoPro
Posts: 9,012

Re: Quik

Thanks for trying @boldjump78358

 

Please reach out to our Support Team to check on this further.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Regards,

Ej