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Tourist
Posts: 2
Accepted Solution

Quik

Hi - just bought my gopro 5 and loaded the latest version of quik (sept 2018) onto my HP laptop - the only features that work on quik are the help page and exit. it will not allow me to import any images or media from my Gopro or my hard drive - i have removed and re-installed quik twice - any idea's  (image attached)


Accepted Solutions
GoPro
Posts: 11,601

Re: Quik

 

Hi @epicsurf10624

 

What error message are you getting?

Is it not detecting your camera?

 

For reference, please check these articles:

Minimum System Requirements for Quik for Desktop?

Camera is Not Recognized on Quik for desktop - Windows

How to Import Using Quik for desktop

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 11,601

Re: Quik

 

Hi @epicsurf10624

 

What error message are you getting?

Is it not detecting your camera?

 

For reference, please check these articles:

Minimum System Requirements for Quik for Desktop?

Camera is Not Recognized on Quik for desktop - Windows

How to Import Using Quik for desktop

 

Thanks!

Ej

Tourist
Posts: 2

Re: Quik

Hi All

I have actually manged to fix my concern - I had to disable all my USB drivers for my laptop - then re-plug in my Go-Pro - The laptop then re-instaled the USb Drivers and linked my gopro to Quik - Happy Now - Thanks

 

GoPro
Posts: 8,932

Re: Quik

Thank you for posting back, @epicsurf10624. Good to know that the issue has been resolved. Have fun using your GoPro!