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Tourist
Posts: 9

Quik - you are kidding me - cannot import media

[ New ]

I thought I'd give quick a go and I am struggling.  I have all of my gopro media in a folder which was copied from the camera.  When I try to import the folder the software always only displays 3 files.  Even if I import from the camera I can only see 3 files.  It's absolutely pants!  Is there a fix for this or is it just a bug?

 

I should have just stuck with Premier but I thought I'd give this a try...


Accepted Solutions
GoPro
Posts: 23,053

Re: Quik - you are kidding me - cannot import media

[ New ]

Hello @carlw470

 

HEVC is not yet fully compatible with Quik.

It should still be able to copy the files though.

You may also use 3rd party applications to view these files.

 

See HEVC Explained for reference.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 23,053

Re: Quik - you are kidding me - cannot import media

[ New ]

Hi @carlw470

 

Are you using a Mac or a Windows computer?

What happens if you try viewing the files using an SD card adapter?

 

 

Thanks!

Ej

Tourist
Posts: 9

Re: Quik - you are kidding me - cannot import media

[ New ]
I think it's due to most of the videos being shot in 4K. I read on the site that Quik ignores files in HEVC unless you are using the latest supported intel processor. That's pretty strange though because I can play and edit the files fine and I use Premier Pro. I think thats the reason?
GoPro
Posts: 23,053

Re: Quik - you are kidding me - cannot import media

[ New ]

Hello @carlw470

 

HEVC is not yet fully compatible with Quik.

It should still be able to copy the files though.

You may also use 3rd party applications to view these files.

 

See HEVC Explained for reference.

 

Thanks!

Ej