Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-327045%22%20slang%3D%22en-US%22%3EQuik%20won't%20let%20me%20sign%20in%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-327045%22%20slang%3D%22en-US%22%3E%3CP%3Ei%20have%20a%20go%20pro%20account%20and%20yesterday%20i%20installed%20and%20successfully%20downloaded%20my%20media%20from%20my%20Hero4%20to%20the%20Quik%20app%20on%20my%20Macbook%20Air%26nbsp%3B%3C%2FP%3E%3CP%3Ei%20am%20trying%20to%20sign%20into%20the%20app%20today%20and%20nothing%20works%20whe%20i%20put%20in%20my%20password%20a%20'no%20entry'%20style%20sign%20appears%20with%20the%20pointer%20in%20the%20password%20section%3C%2FP%3E%3CP%3Ei%20know%20there%20is%20no%20mistake%20with%20my%20email%20and%20password%20so%20what%20is%20the%20issue%20with%20this%20app%3F%3C%2FP%3E%3CP%3Ethanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-327045%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Mac%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-327697%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20won't%20let%20me%20sign%20in%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-327697%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97615%22%20target%3D%22_blank%22%3E%40tonyd65741%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20go%20over%20the%20steps%20below%3A%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E1%20Open%20Quik%20for%20desktop%3CBR%20%2F%3E%202%20While%20on%20the%20login%20screen%2C%20select%20the%20%E2%80%9CHelp%E2%80%9D%20tab%20above%20the%20Quik%20for%20desktop%20window%3CBR%20%2F%3E%203%20Select%20%E2%80%9CRestart%20with%20default%20settings%E2%80%9D%3CBR%20%2F%3E%204%20A%20modal%20will%20appear%20saying%20%E2%80%9CAre%20you%20sure%3F%E2%80%9C.%20Click%20%E2%80%9CRestart%E2%80%9D%20once%20more.%3CBR%20%2F%3E%205%20Quik%20for%20desktop%20will%20close%20and%20reopen.%20Quik%20for%20desktop%20will%20appear%20as%20if%20you%20installed%20it%20for%20the%20first%20time.%3CBR%20%2F%3E%206%20Go%20to%20the%20login%20screen%20and%20input%20your%20credentials.%20You%20should%20then%20be%20able%20to%20login%20successfully.%3CBR%20%2F%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Quik won't let me sign in

i have a go pro account and yesterday i installed and successfully downloaded my media from my Hero4 to the Quik app on my Macbook Air 

i am trying to sign into the app today and nothing works whe i put in my password a 'no entry' style sign appears with the pointer in the password section

i know there is no mistake with my email and password so what is the issue with this app?

thanks


Accepted Solutions
GoPro
Posts: 8,948

Re: Quik won't let me sign in

Hi @tonyd65741

 

Please go over the steps below:

 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.
 

Let us know how it goes.

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 8,948

Re: Quik won't let me sign in

Hi @tonyd65741

 

Please go over the steps below:

 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.
 

Let us know how it goes.

 

 

Thanks!

Ej