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GoPro
Posts: 18,459

Re: Quik videos have a green/purple line at bottom of all clips

[ New ]

Appreciate you providing more results from recent test, @bluewave52402. We are still waiting for an update or a fix from the team. We will share your results with them.  Do those videos with green line in Quik continue to play back fine using other media players? Thanks!

Tourist
Posts: 10

Re: Quik videos have a green/purple line at bottom of all clips

[ New ]

Yes, if I play any of those problematic videos (1080p24fps, 1080p30fps, 1080p60fps, 1080p120fps) in other software - they have no artifacts and are clean. I have tested with windows standard player. 

 

Artifact is only 'attached' in Quik other software same videos are clean.

 

 

 

 

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GoPro
Posts: 18,459

Re: Quik videos have a green/purple line at bottom of all clips

[ New ]

Got it! Thank you, @bluewave52402

Tourist
Posts: 3

Re: Quik videos have a green/purple line at bottom of all clips

[ New ]

Is there any update to this issue? I have the problem as well. Just installed Quik and the line is there on all my videos that used the Karma grip. When will this issue be resolved?

GoPro
Posts: 18,459

Re: Quik videos have a green/purple line at bottom of all clips

[ New ]

Sorry, @jeffh7128. We do not have information regarding an update or a fix yet. We are still waiting for the team to provide us input. We will keep you posted. Thanks!

Tourist
Posts: 6

Re: Quik videos have a green/purple line at bottom of all clips

[ New ]

I've just been posting all the green/purple line clips on all of my social media outlets with #GoPro and an explanation that it's an issue that they are simply unwilling to fix.  Happens with my hero 6's using them as standalones, with the Karma Grip and Karma.  Noticed on the Hero 7 that it's still there...just muted into the colors of the background images.  VERY disappointing!

Tourist
Posts: 4

Re: Quik videos have a green/purple line at bottom of all clips

[ New ]

It doesn't take months to ask another team.

For an issue that is erroding brand value for a lot of people, you would think that management do not care about this issue.

 

I think my next small form factor camera will be a dji osmo pocket

Tourist
Posts: 3

Re: Quik videos have a green/purple line at bottom of all clips

[ New ]

I think this warrants your senior support personnel's attention. You have many people who have the issue. It is an issue which should be easily reproducible in-house. Having a line of noise in all your videos is a high priority issue. The fact it has been open so long without a resolution demands that it be given your highest priorty. Get your management team involved on this issue as someone is not doing their job.

 

Please escalate the issue and keep your customer base updated.