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Hiker
Posts: 10
Accepted Solution

Quik sucks! It crashes/freezes/lags a lot!

Why is this? I don't think my PC is infected. All of my devices are updated and I remove stuff that I don't need so my attack surface virus-wise is much less. Help please?

 

Thanks and looking forward to you guys' replies!


Accepted Solutions
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GoPro
Posts: 13,946

Re: Quik sucks! It crashes/freezes/lags a lot!

 

Hi @lisac466

 

I am sorry for any troubles this has caused. Kindly check if your computer meets the Minimum System Requirements for Quik for Desktop.

 

You can also try the troubleshooting steps listed here.

 

Should it still be the same, please get in touch with our Support Team to further isolate the issue. https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

 

View solution in original post


All Replies
Highlighted
Sightseer
Posts: 1

Re: Quik sucks! It crashes/freezes/lags a lot!

Same here...I just want to do a screen grab from my video and I can't get it to do anything.  It constantly freezs.  I'm so frustrated.

Highlighted
GoPro
Posts: 13,946

Re: Quik sucks! It crashes/freezes/lags a lot!

 

Hi @lisac466

 

I am sorry for any troubles this has caused. Kindly check if your computer meets the Minimum System Requirements for Quik for Desktop.

 

You can also try the troubleshooting steps listed here.

 

Should it still be the same, please get in touch with our Support Team to further isolate the issue. https://gopro.com/help/ContactUs

 

Thanks!

Ej