07-27-2018 01:23 AM
Having the same issue as everyone else. Judging from the apparent months of no solution, I may consider returning my recently-purchased GoPro stuff... all $1,000 of it. What's the point of taking lots of video if you can't edit it??
Brand new Dell with GeForce 1070 Ti, 32 GB RAM, etc, etc.
07-27-2018 01:36 AM
It's very frustrating and one of several glitches with GoPro generally. I decided to get separate video editing software and went for Filmora. I've been very pleased with it. If you've spent $1000 already then this would just be a further small outlay and well worth it.
07-27-2018 09:09 AM
07-27-2018 09:22 AM
I can’t believe that GoPro are still gong on about system requirements. If they read this long thread, there is a very consistent theme about the inadequacy of their Quik software. This includes comments from folk who, like me, have a high-spec machine along with numerous people who, again like me, have no problem playing and editing GoPro video using third party software. In my case MAGIX Video Pro 2016 at a cost of about £30,which works brilliantly. The way in which GoPro customer services is ignoring this issue makes one want to cry!
07-27-2018 10:20 AM
"Check system requirements" -- GoPro
"We meet & exceed system requirements" -- Customers
"But check system requirements" -- GoPro
<< repeat indefinitely >>
I literally just got back from Best Buy to return $1,120.82 of new GoPros/accessories. Solely due to their abysmal customer service. Time to try their competition.
No wonder the company is going under. Also I noticed their BBB rating is D- !!! That's insane.
07-27-2018 10:50 AM
About returning the stuff? No. Brand new customer. Liked the hardware products for the 2 weeks I had it, but I can't edit the videos I take and GoPro is of no help. Looking back through months of forums I noticed a recent pattern of GoPro apparently not supporitng their products. I'm getting out while I still can.
After I bought the products I learned that there are rumors that GoPro is hurting as a company and could go under (google it).
Also google GoPro's BBB rating. Everything I said was true.
....I simply had no idea until AFTER I bought all my stuff. Now I know and I'm staying away.