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Tourist
Posts: 5
Accepted Solution

Quik on windows 10

[ Edited ]

 

Have installed and uploaded videos to quik for windows 10 and the videos will not load and the browser says its not responding. It worked fine for about a month and then all of a sudden it didn't work!  I have uninstalled and installed the quik program 4 times and the issue is still not fixed.  I am not a technical guru just need a fix in lehman's terms!

 

Thanks!


Accepted Solutions
Tourist
Posts: 5

Re: Quik on windows 10

So I recently updated the Driver on my graphics card and now the son of a gun is working perfectly.  No diea why the graphics Driver was not updated but its done and working now nonetheless.  Thanks for all those that attempted to help.  I appreciate you taking the time!  Have a great day!!

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: Quik on windows 10

Hi @clane1844

 

May I know if it's the App (Quik) is not responding or the browser? 

Also is there a specific error message or code? 

How does it behave? 

Does it crash after launching the app? 

Or not working at all? 

 

Regards,

-Jay 

Tourist
Posts: 5

Re: Quik on windows 10

I am not sure what you mean by app or browser....this happens on my desktop.  I can view the photos in quik but when i click on a video to watch or edit it says not respoding.  

 

App launches fine, stops when i try to watch my video or edit

 

When it says no response I click to X out of it and it says go pro quik.exe not responding

Capture 1.PNG
Tourist
Posts: 5

Re: Quik on windows 10

Another screen shot

Capture 2.PNG
GoPro
Posts: 8,889

Re: Quik on windows 10

 

Hi @clane1844

 

If you are using a setup with multiple graphics cards in a Windows machine. 
Please follow the steps below in order to resolve the issue in this instance:

  • Right click the Quik desktop icon.
  • Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards)
  • Select Integrated graphics

Also, please ensure that your graphics card drivers are up to date.

 

Let us know how it goes.

You may also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Regards,

Ej

 

Tourist
Posts: 5

Re: Quik on windows 10

I am not using multiple graphics cards....Any other help would be appreciated!  as I have a 300 dollar camera that i really can do anything with except record cool videos that I can't edit or do anything with!   

Tourist
Posts: 5

Re: Quik on windows 10

So I recently updated the Driver on my graphics card and now the son of a gun is working perfectly.  No diea why the graphics Driver was not updated but its done and working now nonetheless.  Thanks for all those that attempted to help.  I appreciate you taking the time!  Have a great day!!

GoPro
Posts: 7,532

Re: Quik on windows 10

Thank you for posting back, @clane1844 . You sharing the resolution will be a great help for other members who maybe having the same issue. Stay stoked!