Quik on windows 10 [ New ]

[clane1844]

Have installed and uploaded videos to quik for windows 10 and the videos will not load and the browser says its not responding. It worked fine for about a month and then all of a sudden it didn't work!  I have uninstalled and installed the quik program 4 times and the issue is still not fixed.  I am not a technical guru just need a fix in lehman's terms!

Thanks!

[clane1844 · Accepted solution]

So I recently updated the Driver on my graphics card and now the son of a gun is working perfectly.  No diea why the graphics Driver was not updated but its done and working now nonetheless.  Thanks for all those that attempted to help.  I appreciate you taking the time!  Have a great day!!

[jayr3438]

Hi @clane1844, 

May I know if it's the App (Quik) is not responding or the browser? 

Also is there a specific error message or code? 

How does it behave? 

Does it crash after launching the app? 

Or not working at all? 

Regards,

-Jay 

[clane1844]

I am not sure what you mean by app or browser....this happens on my desktop.  I can view the photos in quik but when i click on a video to watch or edit it says not respoding.  

App launches fine, stops when i try to watch my video or edit

When it says no response I click to X out of it and it says go pro quik.exe not responding

[clane1844]

Another screen shot

[aragon1006]

Hi @clane1844

If you are using a setup with multiple graphics cards in a Windows machine. 
Please follow the steps below in order to resolve the issue in this instance:

• Right click the Quik desktop icon.
• Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards)
• Select Integrated graphics

Also, please ensure that your graphics card drivers are up to date.

Let us know how it goes.

You may also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

Regards,

Ej

[clane1844]

I am not using multiple graphics cards....Any other help would be appreciated!  as I have a 300 dollar camera that i really can do anything with except record cool videos that I can't edit or do anything with!   

[clane1844 · Accepted solution]

So I recently updated the Driver on my graphics card and now the son of a gun is working perfectly.  No diea why the graphics Driver was not updated but its done and working now nonetheless.  Thanks for all those that attempted to help.  I appreciate you taking the time!  Have a great day!!

[mariustanya]

Thank you for posting back, @clane1844 . You sharing the resolution will be a great help for other members who maybe having the same issue. Stay stoked!