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Sightseer
Posts: 1

Quik on windows 10 no funciona

hola, he intentando todas las soluciones que he encongrado en la red y su sitio web pero no consigo arreglar este fallo.

ejecuto el acceso directo de Quik y aparece el icono en la barra de tareas pero no veo el programa por ningun lado, es como si tuviera otro monitor, cosa que no tengo.

este es mi PC:1.JPG

y la version quik es : 2.7.0.945

No se que puedo hacer

GoPro
Posts: 1,870

Re: Quik on windows 10 no funciona

Hi @pachitogopro,

Sorry to hear about the trouble. Have you already gone through the suggested troubleshooting steps here: Quik for desktop Fails to Launch?

 

By any chance, do you have multiple graphics card installed in your computer? Please follow the steps below in order to resolve the issue in this instance:

  • Right click the Quik desktop icon.
  • Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards)
  • Select Integrated graphics

You may also try the following steps in addition to the suggestions above:

  1. Close Quik for desktop
  2. Open Windows Explorer by pressing Windows key + E
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder
  5. Restart Quik for desktop and see if the issue persists

If the suggested steps didn't help resolve the issue, please get in touch with our Support team so they can look further into details and assist you on the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs. Let them know about the steps already taken for any information that they may need.

Kind Regards,
Ann