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Tourist
Posts: 3

Quik on Mac won'y login

I keep trying to login to Quik but it doeswnt work.  Constantly says "authenticating"...annoyinbg GoPro that I need to login to download files.  Why cant i do it offline?????

GoPro
Posts: 7,668

Re: Quik on Mac won'y login

Hi @denniss50770

 

Please go over the steps below:

 

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it.

Relaunch the app and go to the login screen and input your credentials. You should then be able to login successfully.
 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

 

Thanks!

Ej

Tourist
Posts: 3

Re: Quik on Mac won'y login

That wouldnt work because I couldnt copy the "hosts" file due to it being used by another application.  Any other ideas?

 

I cant even login to Quik now with a wifi signal

Tourist
Posts: 3

Re: Quik on Mac won'y login

Quik keeps just saying "authenticating" and doesnt login

GoPro
Posts: 7,668

Re: Quik on Mac won'y login

Hi @denniss50770

 

Check out the steps posted by some users (warzyd and  mckmcr) on  this thread.

Let us know how it goes.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs       

 

Thanks!

Ej