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Tourist
Posts: 2
Accepted Solution

Quik not showing files on Hero 6 Black via USB

Hi!

 

When I plug in my Hero 6 Black via USB-C/A to my Macbook Pro, Quik recognizes a connected device but states that the capacity is "--GB" and 0% used. What is going on here? I am still able to recover the files via GoPro app on my Iphone so I know the files are not corrupt.. I just don't want to import all the files through my phone, nor do I want to purchase an SD card reader. I have a 64gb san disk!

 

I have tried multiple USBa-c cables

Restarted mac

Restarted and removed battery and SD card for Hero6

Reinstalled Quik

Software and Firmware all up to date

 

Thanks for you help.

 


Accepted Solutions
Tourist
Posts: 2

Re: Quik not showing files on Hero 6 Black via USB

Hi All,

 

I updated Mojave to the latest version. It solved all my problems. I was able to download pictures/video via USB cable.

 

Wierd bug on Apples end? I was able to import it to a Mac with High Sierra and a PC with Windows 10... something about mojave was messing it up. Just make sure you have EVERYTHING updated.

 

Hopefully that works for everyone!

View solution in original post


All Replies
GoPro
Posts: 7,913

Re: Quik not showing files on Hero 6 Black via USB

Hello @royalrange57655

 

Does your Photos app on the Mac detects the camera and recognize their content? If your Mac is not update to version 10.14.1 yet, it would help to update to this latest version. Let us know how it works out. Should you need further assistance, our Support team will be glad to help. You may reach them by phone or chat through https://gopro.com/help

 

Best, 
Marius

Sightseer
Posts: 1

Re: Quik not showing files on Hero 6 Black via USB

I have the same issue!

GoPro
Posts: 3,505

Re: Quik not showing files on Hero 6 Black via USB

 

Hi @ridgebak,

 

 

Have you tried using SD card adapter?

 

If you can now see your files using SD card adapted please try to create a backup on your computer and reformat the SD card. 

 

Check if that will help.

 

Thanks,

-Jay 

Tourist
Posts: 2

Re: Quik not showing files on Hero 6 Black via USB

Hi All,

 

I updated Mojave to the latest version. It solved all my problems. I was able to download pictures/video via USB cable.

 

Wierd bug on Apples end? I was able to import it to a Mac with High Sierra and a PC with Windows 10... something about mojave was messing it up. Just make sure you have EVERYTHING updated.

 

Hopefully that works for everyone!