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Tourist
Posts: 2

Quik not responding

Hello, I've seen that this is an on-going issue for a lot of people and I am wondering if there is a solution yet?

 

Every time I try to go into create mode or view a video is Quik it stops responding and I have to close it down. I have uninstalled and reinstalled the software and still have the same issue. Please fix.

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GoPro
Posts: 12,772

Re: Quik not responding

Hello @redbeard8812

 

If you haven't yet, please go over the steps on this link.

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej

 

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Tourist
Posts: 2

Re: Quik not responding

That seems to have worked. Thank you

Highlighted
GoPro
Posts: 12,772

Re: Quik not responding

Great! @redbeard8812

 

Feel free to post back if something comes up.

 

 

Thanks!

Ej

Highlighted
Hiker
Posts: 11

Re: Quik not responding

I'm having the same issue, quik starts to run slow then eventually goes unresponsive. Only one GPU though so this fix won't work for me.
Highlighted
GoPro
Posts: 12,772

Re: Quik not responding

Hi @caesium

 

If you continue to get the same after the steps listed, please reach out to our Support Team.

You may contact them through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

 

Thanks!

Ej