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Sightseer
Posts: 1

Quik not recognising 360 videos

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Hi, I have a GoPro Max and have installed Quik for Windows. Only photos and non-360 videos are recognised either when the camera is connected via USB or the files are in the nominated GoPro folder after transferring via the micro-SD drag and drop. So the file location on my windows machine contains a mixture of 360 and normal videos/photos but only the non-360 ones are being imported into Quik for editing. I read that installing HEVC video extensions helped some people but it didn't for me. Any ideas?

Capture.JPG

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GoPro
Posts: 19,815

Re: Quik not recognising 360 videos

[ New ]

Hello, @fireyhike0520. It will not work. Quik for desktop app only recognizes original GoPro media either from the SD card or the camera. You may explore other programs that can be used to view and edit your footage. The Quik for desktop app though should be able to detect MAX photos and videos that were captured in HERO mode. 

View solution in original post

GoPro
Posts: 19,815

Re: Quik not recognising 360 videos

[ New ]

Hello, @swbradbury. If you haven't yet, join the Facebook group for GoPro Player Beta to get access to the GoPro Player for Windows. 

View solution in original post


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GoPro Community Manager
Posts: 7,797

Re: Quik not recognising 360 videos

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Quik is designed for photos and traditional videos. MAX 360 content is not compatible with Quik at this time, though overcapture renders may be imported.

Tourist
Posts: 5

Re: Quik not recognising 360 videos

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That is not an acceptable answer. 

 

Quik is the only way to upload videos to GoPro Plus on macOS, so Quik NEEDS to support the import of 360 videos. And it intermittently does. 

 

There are clearly bugs in the importing system of Quik. Giving false information as a support response is not an acceptable excuse for those bugs. 

 

Please don't give customer support responses that do not answer the customer's question, or contain false information.

Sightseer
Posts: 1

Re: Quik not recognising 360 videos

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Shame on you!
I've been thinking about this purchase for $ 500 for a long time!

The only way to handle the non-standard format of your video is through the awkward interface of the phone app!

GoPro
Posts: 19,815

Re: Quik not recognising 360 videos

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Hello @sobri909 and @todort3. The 360 files from MAX can be uploaded to the PLUS cloud using other methods. These methods are described in detail here https://community.gopro.com/t5/en/How-to-Add-Media-to-GoPro-Plus/ta-p/401627 . Also, Quik for desktop does not support 360 files as mentioned previously. If you are using a computer, you can use the GoPro MAX Exporter (Windows) or the GoPro Player (Mac) to export your 360 MAX media and use them for editing. 

Tourist
Posts: 5

Re: Quik not recognising 360 videos

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Sigh. 

 

The other upload options are not workable solutions. (I have spent considerable time testing all of them). 

 

- The iPhone uploader is restricted by iOS's energy consumption watchdogs, which means that one 360 video can take days or weeks to finish uploading

- The web uploader never finishes, and continues uploading forever, or times out and fails

- The upload directly from the camera repeatedly fails on individual files, and then skips them indefinitely, resulting in only perhaps one out of five files ever making it to the cloud, even on high speed fibre networks

 

The only viable option is a desktop app which is not energy or bandwith restricted. Quik app is that app. Except it doesn't support 360 videos (which customer support has avoided admitting for months, thus wasting everyone's time). 

 

So *please*, do not reply until your answer is "we have fixed the problem". Until the desktop software team has fixed their **bleep**, there is no solution to this problem. So giving useless customer support responses only makes the situation worse. Own up to the problem, admit it honestly, and give a timeline to when the problem will be resolved. Anything else is just wasting people's time, and not acceptable. 

 

Understood? 

Hiker
Posts: 7

Re: Quik not recognising 360 videos

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Read your post and totally agree

GoPro sell Max camera but their software is not even ready or mature enough for consumer.

Using Gopro app editing 360 footage is not even stable, sometime work , sometime dont, all may be depend on the length or resolution setting 360 of 60/30/24 ?

Quik forget about it, this app is not even ready to edit 360 footage

GoPro please have quick solution for us

Sightseer
Posts: 1

Re: Quik not recognising 360 videos

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This is very big problemmmm and second problem GPS file not read...

it does not suit for gopro...  :(

GoPro
Posts: 27,166

Re: Quik not recognising 360 videos

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Hi @boardsports16

 

For GPS overlay, you can use the GoPro app(mobile).

You may check https://community.gopro.com/t5/forums/searchpage/tab/tkb?location=tkb-board:kb-en&q=360+gopro+app for reference.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Quik not recognising 360 videos

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Would it work for you to save the media to your Smart Phone and then transfer the files to your computer?

 

In doing so via my Galaxy (save to cell ===> transfer to SD card ===> then copy & paste to desktop) takes for ever but allows me to have 360 footage I can rotate and zoom with in VLC player. Havent tried editing though. recently downloaded HitFilm and I'm hopeing it will allow me to edit these VLC compatable videos.

Sightseer
Posts: 1

Re: Quik not recognising 360 videos

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So this is a problem.

Can i use the GoPro Player Mac application to edit the video to tradition format then export it and the open it in the Quik app to further edit ie. music overlay etc? 

 

If so advice on how or why not woud be appreciated? 

 

Thanks 

GoPro
Posts: 19,815

Re: Quik not recognising 360 videos

[ New ]

Hello, @fireyhike0520. It will not work. Quik for desktop app only recognizes original GoPro media either from the SD card or the camera. You may explore other programs that can be used to view and edit your footage. The Quik for desktop app though should be able to detect MAX photos and videos that were captured in HERO mode. 

Sightseer
Posts: 1

Re: Quik not recognising 360 videos

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Unfortunately, I have never had any success with the GoProMAX Export for Windows. It ALWAYS fails... Doesn't matter if the file is 100MB or 5MB. I've tried it on several different machines with different Win10 builds (1703,1709,1803, etc) and always have the same result.
GoPro
Posts: 19,815

Re: Quik not recognising 360 videos

[ New ]

Hello, @swbradbury. If you haven't yet, join the Facebook group for GoPro Player Beta to get access to the GoPro Player for Windows. 

Tourist
Posts: 4

Re: Quik not recognising 360 videos

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Woah! I just imported files using GoPro Quik Desktop app. It imported only MP4 files! If I didn't know, I would format my microSD card and all the .360 videos would get lost!