Quik not importing files directly from Hero7 [ New ]

[timeanspace]

New Hero7 Black, connecting directly to PC and Quik program won't recognise any files on the device. Storage displaying as NAN GB.

Pull MicroSD from device and recognises straight away and auto imports and uploads as desired.

I have device updated to current firmware (via the android app), SD formatted in the camera, latest Quik software, listed microSD card.

The same thing happened with my session 5 until an update came through.

Surely this should be a top priority to get functioning? DJI doesn't even have to compete to kill you guys, you're doing it yourselves!

[pauloem]

Same problem here. Please fix this!!

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@timeanspace wrote:

New Hero7 Black, connecting directly to PC and Quik program won't recognise any files on the device. Storage displaying as NAN GB.

Pull MicroSD from device and recognises straight away and auto imports and uploads as desired.

I have device updated to current firmware (via the android app), SD formatted in the camera, latest Quik software, listed microSD card.

The same thing happened with my session 5 until an update came through.

Surely this should be a top priority to get functioning? DJI doesn't even have to compete to kill you guys, you're doing it yourselves!

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Same problem here. Please fix this!!

[aragon1006]

Hi @pauloem

The steps on Camera is Not Recognized on Quik for desktop - Windows should help you out.

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable"

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs 

Thanks!

Ej