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Tourist
Posts: 2

Quik key

Hello,

i purchased a Gopro Quik Key to transfer videos from my Hero+ to iPad Air. After several attempts I’ve yet to get a single video downloaded. 

The the iPad recognizes the Quik Key and launches the Capture app, asks me to allow the connection, I do allow, the app opens lights blink on Quik Key etc, the videos load blank and error out with messages ranging from failed due to formatting to simply cannot download. 

I’ve deleted all files on the memory card several times and ran test videos in 1080p 60 / 1080p 30 /720 30 etc with the same errors. 

 

The Gopro and memory card work fine using WiFi to transfer to iPad, just not with Quik Key. 

Any suggestions on what the problem might be? 

 

Thank you

Kyle

GoPro
Posts: 3,924

Re: Quik key

Hey Kyle,

 

@wfo66

 

What SD Card are you using? Does that media play back on any other devices?

 

Best,

Ryan

Tourist
Posts: 2

Re: Quik key

Hi Ryan,

The card I’m using works just fine in the GoPro and I’m able to transfer files to my iPad via WiFi, I’m using this card: SanDisk - Extreme PLUS 64GB microSDXC UHS-I

Thank you
Kyle
Tourist
Posts: 4

Re: Quik key

I’m having the same problems.! It won’t even show a preview.!

Tourist
Posts: 4

Re: Quik key

Hi Guys,

is there any update with those topic? I bought Quik Key for IOS last week. I’m using IPad Pro 10.5 with it. Unfortunately when I’m trying to download media from card by Quik there is error like “format not supported”. By WIFI everything is working fine but downloading 30GB of media is spending whole day.

Im recording with 2.7k and 60 FPS on GoPro Hero 5 Black.

 

Is there any software update planned for this bug?

Quik working ok with JPEGs, but MP4 cannot be converted to IPad. Please let us now, when we can get any software update to fix this bug

 

Regards

Greg