04-18-2018 05:49 AM - edited 04-18-2018 05:52 AM
You are now as far as I am. I don't know what to change next, so I am trying to register on the AMD community to ask there, but I cannot make an account yet. It is a PITA. All I get when I try to register is "confirm your email address" so I put in my email address and press "confirm" and that is it. The cursor spins and nothing happens. No email is sent to me with a link.
04-18-2018 09:50 AM
The issue you are experiencing with the Quik for Desktop is a new occurrence and our team is currently investigating on this to understand what is causing the issue. THere is no specific time-frame as to when we'll be able to provide the resolution for the issue you are experiencing with the app.
We strive to make creating videos as easy as possible for every customer but unfortunately we are unable to accommodate every computer system out there. We deeply apologize for any inconvenience, for now we recommend using Quik for Mobile or another editing software to create videos first.
You can also try using this app called VSDC which is free to download. Here's the link: http://www.videosoftdev.com/free-video-editor. This is not directly from GoPro but most of the customers use this app for editing.
We appreciate your patience and thank you so much for your cooperation.
If you need further assistance, feel free to contact us back.
Have a great day and always take care!
05-08-2018 02:40 PM
05-09-2018 01:16 AM
I looked at the steps you mentioned and it's clear that if you have a single graphics driver, it's impossible to use the later versions of Quik.
I have an AMD Radeon R5 and have spoken to AMD support, who conclude it's the software. The steps they advised me to try were:
- "Perform clean uninstallation of the existing driver using DDU utility (Display Driver Uninstaller) by launching it in Safe mode. It will help you completely uninstall AMD graphics card drivers and packages from your system, without leaving leftovers behind.
- Once the drivers are uninstalled restart the computer in normal mode, install all the critical and recommended updates from Windows.
- Then install the latest 18.2.1 Adrenalin edition driver
- If still issue persists and the issue is related to the specific application I kindly request you to get in touch with the application support of know any specific setting are there is any issue with their application."
This didn't work, the latest version of Quik (220.127.116.110) still freezes whilst editing (not viewing clips), so the ball is back in GoPro's court.
05-09-2018 11:09 AM
06-25-2018 05:14 AM
I had face the same issue and the Gopro Desktop app was installed on my Win10 Laptop with hig- end configuration, but it was keep on crashing when I was adding media on editing mode. Later I change the compatibility option to windows 8... its works fine for me :-)
To alter the compatibility, on windows 10, rightclick on the gopro_desktop_app icon in the desktop screen and hit troubleshoot compatibility..and folows the installation commands...hope it will work for too.