01-28-2017 03:52 AM - edited 01-28-2017 03:55 AM
Same issue for me - videos shot on a GoPro (which played fine in Studio) freeze after about 3 or 4 seconds in Quik. However the audio keeps playing even though the program is unresponsive. Downloaded and reinstalled from GoPro site this morning.
High end spec Windows 10 PC with all updates in place.
02-05-2017 12:03 PM
I'd need to know more about the computer you're using to be sure, but it sounds like what you're seeing might have to do with either the computer's drivers (either audio or graphics), as Create Mode uses both heavily and any problems with them can result in a crash. I'd make sure both are up to date, and I'd also reboot the computer for good measure. Also, are you seeing any kind of error message after the crash?
If you're unsure about how to do any of that, please reach out to the GoPro support team directly and they'll be happy to help you get this sorted out. Would you mind keeping us posted on your progress here as well?
02-05-2017 12:10 PM
It looks like what you're seeing is different from the problem the original poster is encountering, but I'd also ensure the audio and graphics drivers on your computer are all up to date. Windows Update doesn't always provide the latest software for those, so I'd check to see if the manufacturers of the hardware and drivers you are using offer any kind of update utility. Good examples of this are Nvidia's Geforce Experience software or Radeon's Catalyst software.
If the drivers aren't the problem, it's possible something is up with your files. Have you already tried playing them back outside of Quik to see if the same thing occurs? VLC is a good free media player program to test that with.
02-08-2017 02:05 AM
Somewhat disapointed that a responce like this took so long. However details are below. The computer is fairly new and running up to windows says all drivers are up to date (this was done prior to asking for help FYI) Lets also cover off some other issue to save us all time, yes the files work (my phone is able to handle and edit the vids). Its just in Windows that there is a issue. Also, none GoPro softwear has no issue dealing with the vids. I have uninstalled and reinstalled. Tried a new download incase the first was damaged. Restated the machine multiple times and howled at the moon when it was full. So far nothing has worked and the same issue keeps occuring.
There is no error message (hense its lack of inclusion in the title) the programme stops responding and I have to exit the programme via the task manager. This has been left over night in this state in case processing is just taking a long time.
Any other suggestions?
Name Realtek High Definition Audio
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806B2&REV_1000\4&2813B8DF&0&0001
Driver c:\windows\system32\drivers\rtkvhd64.sys (188.8.131.5237, 4.58 MB (4,799,232 bytes), 10/07/2016 3:31 PM)
Name Intel(R) Display Audio
Manufacturer Intel(R) Corporation
PNP Device ID HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&2813B8DF&0&0201
Driver c:\windows\system32\drivers\intcdaud.sys (184.108.40.2060, 793.48 KB (812,520 bytes), 4/11/2016 5:05 PM)
Name AMD Radeon R5 M335
PNP Device ID PCI\VEN_1002&DEV_6660&SUBSYS_06B21028&REV_81\4&2370267D&0&00E0
Adapter Type AMD Radeon Graphics Processor (0x6660), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon R5 M335
Adapter RAM (2,147,483,648) bytes
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 16.200.2001.0
INF File oem19.inf (ati2mtag_R503 section)
Colour Planes Not Available
Colour Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xC0000000-0xCFFFFFFF
Memory Address 0xD0000000-0xD003FFFF
I/O Port 0x0000EF00-0x0000EFFF
IRQ Channel IRQ 4294967290
Driver c:\windows\system32\drivers\atikmpag.sys (220.127.116.1112, 495.02 KB (506,896 bytes), 9/04/2016 12:44 PM)
Name Intel(R) HD Graphics 520
PNP Device ID PCI\VEN_8086&DEV_1916&SUBSYS_06B21028&REV_07\3&11583659&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 520
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Driver Version 18.104.22.16831
INF File oem28.inf (iSKLD_w10 section)
Colour Planes Not Available
Colour Table Entries 4294967296
Resolution 1920 x 1080 x 59 hertz
Memory Address 0xD1000000-0xD1FFFFFF
Memory Address 0xB0000000-0xBFFFFFFF
I/O Port 0x0000F000-0x0000F03F
IRQ Channel IRQ 4294967292
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igdkmd64.sys (22.214.171.12431, 7.60 MB (7,966,200 bytes), 10/05/2016 9:50 AM)
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-4R1S6HT
System Manufacturer Dell Inc.
System Model Inspiron 5559
System Type x64-based PC
System SKU 06B2
Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.2.2, 29/07/2016
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 3.51 GB
Total Virtual Memory 9.14 GB
Available Virtual Memory 4.09 GB
Page File Space 1.25 GB
02-08-2017 02:10 PM