Quik keeps crashing [ New ]

[greguinho]

When i try to save any edits in Quick the software freeze. The task bar is not moving.

I already disabled Antivirus, windows defender etc..

Im using Windows 10 home edition.

i7

16gb ram

128 ssd 

1tb HD

I was thinking about to buy and to be a gopro Plus member, but im very disapointed right now with the software.  Can someone help me with this issue?

Another user opened a topic for this issue too .

https://community.gopro.com/t5/GoPro-Apps-for-Desktop/quik-app-freezes-when-saving-project-edit/td-p...

[greguinho]

Im using Windows 10 home edition.

i7

16gb ram

128 ssd 

1tb HD

I was thinking about to buy and to be a gopro Plus member, but im very disapointed right now with the software.  Can someone help me with this issue?

Another user opened a topic for this issue too .

https://community.gopro.com/t5/GoPro-Apps-for-Desktop/quik-app-freezes-when-saving-project-edit/td-p...

[aragon1006 · Accepted solution]

Hi @greguinho

Sorry for any troubles caused. Quik for Desktop crashes or stops responding in Create Mode. This mostly occurs in computers running multiple graphics cards, and Quik for desktop is prioritizing the high performance NVIDIA or AMD card. 

• Right click the Quik desktop icon.
• Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards)
• Select Integrated graphics

Once done, try to do some test edits. If it's still the same, please reach out to our Support Team to further isolate the issue. https://gopro.com/help/ContactUs

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @greguinho

Sorry for any troubles caused. Quik for Desktop crashes or stops responding in Create Mode. This mostly occurs in computers running multiple graphics cards, and Quik for desktop is prioritizing the high performance NVIDIA or AMD card. 

• Right click the Quik desktop icon.
• Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards)
• Select Integrated graphics

Once done, try to do some test edits. If it's still the same, please reach out to our Support Team to further isolate the issue. https://gopro.com/help/ContactUs

Thanks!

Ej

[greguinho]

Hello aragon1006, thanks for your post.

Still didnt work, i dont have that option about graphic cards.

[mariustanya]

Hello @greguinho, 

If that is the case, the path forward is to contact our Support team for further assistance. You can chat or call them through https://gopro.com/help/ContactUs

Thanks, 

Marius