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Reply
GoPro
Posts: 3,505

Re: Quik just keeps crashing Windows 10

 

That's odd @luisxiv

 

Can you try to create a new Local Account on your computer?

(Just Use Local account - No Microsoft Account or Email Address) 

 

If ever it's working on Local account there might be something wrong on your configuration. 

If it's working on your local account please run SFC Scan or DISM on your Computer you may also try to remove temp files or unnecessary files .

But I would not suggest to do that if you don't have an idea about those. 
It would be best to contact Microsoft Support via phone or chat. 

They can assist you on how to do that or ask if it is really needed. 

 

Regards,

-Jay 

Sightseer
Posts: 1

Re: Quik just keeps crashing Windows 10

[ Edited ]

I fixed it in windows settings, going to System --> Screen --> Graphics Configuration (latest option)

Added GoPro Quik.exe and set it to energy saving GPU (Intel HD Graphics).

 

Options might not be accurate, as I am translating from spanish...

Hope it helps!

Quik Video Settings.JPG
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Tourist
Posts: 6

Re: Quik just keeps crashing Windows 10

@potatocaster thanks for trying, I didn't get lucky, I still have the issue, thanks for sharing!

GoPro
Posts: 6,689

Re: Quik just keeps crashing Windows 10

Hello @luisxiv

 

As the issue maybe related to particular settings on your computer, it would be best to get in touch with our Support team for further assistance. You can call or chat with them through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Sightseer
Posts: 1

Re: Quik just keeps crashing Windows 10

There is clearly an issue going on with desktop users no matter the computer specs. I have the same issues, I can start creating in create mode, but the app itself starts to hang and ultimately makes me force close it. 

 

specs arent the issue and that 10 step "fix" does not work either.. this is an issue with the software and the way it has all the videos rendering for preview on the left pane during create mode. and if i start playing the video it tries to "pre-render" the other videos in the sequence and just starts lagging out then crashing.

 

Screenshot (4).png

GoPro
Posts: 6,880

Re: Quik just keeps crashing Windows 10

Hello @greenrange24674

 

Have you tried the troubleshooting step posted by @potatocaster

 

"I fixed it in windows settings, going to System --> Screen --> Graphics Configuration (latest option)

Added GoPro Quik.exe and set it to energy saving GPU (Intel HD Graphics)."

 

If it's still the same, please let our Support Team check on this further.

They may ask you for your computer's specification.

Also, let them know of the troubleshooting steps taken.

 

https://gopro.com/help/ContactUs

 

Regards,

Ej

 

Sightseer
Posts: 1

Re: Quik just keeps crashing Windows 10

I agree, quik just doesn't want to work, everything updated and always drops out when opening create mode.

 

Sightseer
Posts: 1

Re: Quik just keeps crashing Windows 10

Just chiming in to say I had the same problem, potatocaster's solution worked for me. Think it might be because Quik doesn't like my GeForce MX150.