09-05-2018 09:30 AM
That's odd @luisxiv,
Can you try to create a new Local Account on your computer?
(Just Use Local account - No Microsoft Account or Email Address)
If ever it's working on Local account there might be something wrong on your configuration.
If it's working on your local account please run SFC Scan or DISM on your Computer you may also try to remove temp files or unnecessary files .
But I would not suggest to do that if you don't have an idea about those.
It would be best to contact Microsoft Support via phone or chat.
They can assist you on how to do that or ask if it is really needed.
10-06-2018 11:51 AM - edited 10-06-2018 11:52 AM
I fixed it in windows settings, going to System --> Screen --> Graphics Configuration (latest option)
Added GoPro Quik.exe and set it to energy saving GPU (Intel HD Graphics).
Options might not be accurate, as I am translating from spanish...
Hope it helps!
10-08-2018 08:58 AM
10-26-2018 11:15 AM
There is clearly an issue going on with desktop users no matter the computer specs. I have the same issues, I can start creating in create mode, but the app itself starts to hang and ultimately makes me force close it.
specs arent the issue and that 10 step "fix" does not work either.. this is an issue with the software and the way it has all the videos rendering for preview on the left pane during create mode. and if i start playing the video it tries to "pre-render" the other videos in the sequence and just starts lagging out then crashing.
10-26-2018 04:02 PM
Have you tried the troubleshooting step posted by @potatocaster
"I fixed it in windows settings, going to System --> Screen --> Graphics Configuration (latest option)
Added GoPro Quik.exe and set it to energy saving GPU (Intel HD Graphics)."
If it's still the same, please let our Support Team check on this further.
They may ask you for your computer's specification.
Also, let them know of the troubleshooting steps taken.